Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bissonnet & Southwest Fwy. location today.
Location
Hours
Reviews
3.5
421 reviews
5 stars
218
4 stars
49
3 stars
15
2 stars
15
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are criticized for rudeness and lack of professionalism.
Wait Times
Many customers reported long wait times for both vehicle pickup and service inquiries, leading to frustration and dissatisfaction.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and maintenance of rental vehicles, with some customers receiving cars that were not in acceptable condition.
Reservation Issues
Numerous customers experienced problems with their reservations, including unavailability of booked vehicles and miscommunication regarding rental policies.
Positive Experiences
Despite the negative feedback, some customers reported excellent experiences with specific employees, indicating that individual staff members can provide outstanding service.
- BBBlairNov 17, 20251.0Possibly the slowest service I have ever received from any place with the most careless employee. No urgency no care. I get it if you are paid hourly but have some sense of pride in what you do. Sheesh. 40 minute wait with 1 person ahead of me makes no sense.
- KJKing JuniorSep 30, 20251.020 min wait for a question
- CZClayton ZenoSep 19, 20255.0Dirck Segna at the Enterprise Southwest Freeway location is kind, genuine, and understanding. He made our car return quick, smooth, and stress free. The car we picked up was big, spacious, and clean Also, Dirck"s professionalism and experience really stood out. Employees like him are a real asset we highly recommend 10/10. We'll back soon thank you.
- CBClancy BrownSep 3, 20255.0Great customer service. Will definitely come back in the future.
- JSJosh SagerAug 30, 20255.0Mike was beyond excellent when it came to getting my rental vehicle. He was very professional, efficient, knowledgeable, and had me in my rental in under 15 minutes. Returning was just as easy! Give this guy a raise!!!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Houston offer?
Enterprise provides a wide range of vehicles including cars, vans, and luxury cars to suit different rental needs.
Where is the Enterprise Rent-A-Car location in Houston?
It is located at 9880 Southwest Freeway, Houston, TX 77074.
What are the operating hours for Enterprise Rent-A-Car at the Bissonnet & Southwest Fwy. location?
They are open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
Can I reserve a car rental online for the Houston Southwest Freeway location?
Yes, you can conveniently reserve a rental car online through their reservation website.
What payment methods are accepted at this Enterprise Rent-A-Car?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car Houston offer any discounts?
Yes, they offer discounts for active military members.
Which nearby hotels can customers consider for accommodation when renting from Enterprise Rent-A-Car at Southwest Freeway?
Nearby hotels include OYO USA, OYO Hotel Houston Southwest I-69, Plainfield Inn, Motel 6, and Knights Inn Houston, providing convenient lodging options for travelers.
Are there any local dining options near Enterprise Rent-A-Car at Southwest Freeway?
Yes, local restaurants like Casa Honduras and Afrikiko are nearby where customers can enjoy American, Honduran, Nigerian, and African cuisines.
What nearby services might be helpful for customers visiting Enterprise Rent-A-Car at Southwest Freeway?
Nearby services include Southwest Auto Center Inc for automotive needs, Mister Valet Parking for parking, and Vivid Tax Pro's for financial services.
Is Enterprise Rent-A-Car Houston female-owned and accessible to English speakers?
Yes, this Enterprise location is owned by women and operates primarily in English.