Enterprise Rent-A-Car

3.9
618 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shadowbriar & Westheimer location today.

Location

Enterprise Rent-A-Car
12280 Westheimer Rd, Houston, TX
77077, United States

Hours

Reviews

3.9
618 reviews
5 stars
378
4 stars
66
3 stars
23
2 stars
18
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some praised staff for being helpful and professional, others reported rude and dismissive behavior.

Vehicle Condition

Several customers noted issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.

Reservation Issues

Numerous complaints about reservations not being honored, leading to frustration and inconvenience for customers.

Staff Recognition

Certain employees, particularly Travis, Josh, and Rachel, received high praise for their exceptional service and professionalism.

Overall Experience

While some customers had positive experiences, many expressed dissatisfaction with the service and management, indicating a need for improvement.
  • DS
    Darniecia Scruggs
    Oct 27, 2025
    1.0
    I went in TODAY to rent a car with my temporary Texas license and the CSR googled my license I guess in an attempt to see if my license matched what he saw on Google. I guess that didn't pan out so he stated that my address of over 20 years didn't verify and that I needed documents to rent. I went to another location and was able to rent successfully. I'd rather he just did his job or simply told me up front that he didn't want to rent to me.
  • CK
    casey kponi
    Sep 30, 2025
    5.0
    Good and convenient. The vehicle I rented from enterprise didn't consume more gasoline. It was durable
  • MG
    McKenzi Gravesmill
    Sep 28, 2025
    5.0
    I always have a great experience here! Travis and the staff are incredibly helpful and make the whole process easy. My car is always ready to go when I arrive, and everything is handled quickly and efficiently. I really appreciate their professionalism and the level of service they provide—highly recommend!
  • DB
    David Banks
    Sep 25, 2025
    5.0
    Andrea was awesome! Super friendly and made the whole rental process easy and stress-free. Even when I explained my situation about returning the car, she made it painless and totally understood. She answered all my questions and made sure I was good from start to finish. Definitely recommend her if you’re renting here!
  • PA
    Pablo Alvarez
    Sep 23, 2025
    1.0
    After I confirmed with them on the phone that I don’t have credit card and only debit card to do the rent they told me to go a head to the store and then they will help me with, I paid uber twice to get there because by phone also they told me that the car was going to be earlier and it wasn’t , I had to come twice for nothing, waist time and missing communication between them .

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Houston?

Enterprise Rent-A-Car is located at 12280 Westheimer Rd, Ste 300, Houston, TX 77077.

What are the operating hours for Enterprise Rent-A-Car at the Shadowbriar & Westheimer location?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.