Brand Certified
Enterprise Rent-A-Car
3.9(634 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
12280 Westheimer Rd, Houston, TX
77077, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(281) 679-1166
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/tx/houston-shadowbriar-westheimer-0691.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shadowbriar & Westheimer location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
3.9
634 reviews
5 stars
390
4 stars
67
3 stars
23
2 stars
18
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness and professionalism, particularly highlighting individuals like Travis, Rachel, and Jose for their exceptional service.
Vehicle Condition
Several reviews noted issues with the cleanliness and maintenance of the vehicles, with complaints about dirty cars and mechanical problems.
Reservation Issues
Numerous customers expressed frustration over reservations not being honored, with reports of being offered different vehicles or no vehicles at all upon arrival.
Mixed Experiences
While some customers had positive experiences, others reported aggressive or unhelpful behavior from staff, leading to a significant divide in customer satisfaction.
- LRLekisha RomeroFeb 21, 20261.0whoever answered the phone this morning was so freaking rude. I've never used this company, customer service really sucks
- ADAshley DunnFeb 18, 20265.0James and Andrea were exceptionally great I highly recommend getting serviced by them. 10s across the board!!!!
- LMLaChaka MackeyFeb 14, 20265.0They were super helpful and always there to help when I needed an extension on my rental
- DDDemetrusFeb 9, 20261.0My experience was horrible imthey said my card wasn't going threw when clearly the money was there I called my bank they stated to the representative there's no problems on there in whatsoever horrible service still left without a car I don't recommend anyone to go to the westhimer location
- HPHyder PallikkalFeb 7, 20265.0The Enterprise car rental location is conveniently situated very close to the hotel where I’m staying on Westheimer Road. The staff were extremely kind and efficient, and the vehicle was provided quickly. I was pleasantly surprised to receive a brand-new car. The only downside was that the pricing was a bit on the higher side, which seems to be typical in the USA.
Brand Certified Facts from Enterprise Rent-A-Car
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Certified March 01, 2026Yext Knowledge Graph
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- Hours of operation
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