Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shadowbriar & Westheimer location today.
Location
Hours
Reviews
3.9
618 reviews
5 stars
378
4 stars
66
3 stars
23
2 stars
18
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised staff for being helpful and professional, others reported rude and dismissive behavior.
Vehicle Condition
Several customers noted issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.
Reservation Issues
Numerous complaints about reservations not being honored, leading to frustration and inconvenience for customers.
Staff Recognition
Certain employees, particularly Travis, Josh, and Rachel, received high praise for their exceptional service and professionalism.
Overall Experience
While some customers had positive experiences, many expressed dissatisfaction with the service and management, indicating a need for improvement.
- DSDarniecia ScruggsOct 27, 20251.0I went in TODAY to rent a car with my temporary Texas license and the CSR googled my license I guess in an attempt to see if my license matched what he saw on Google. I guess that didn't pan out so he stated that my address of over 20 years didn't verify and that I needed documents to rent. I went to another location and was able to rent successfully. I'd rather he just did his job or simply told me up front that he didn't want to rent to me.
- CKcasey kponiSep 30, 20255.0Good and convenient. The vehicle I rented from enterprise didn't consume more gasoline. It was durable
- MGMcKenzi GravesmillSep 28, 20255.0I always have a great experience here! Travis and the staff are incredibly helpful and make the whole process easy. My car is always ready to go when I arrive, and everything is handled quickly and efficiently. I really appreciate their professionalism and the level of service they provide—highly recommend!
- DBDavid BanksSep 25, 20255.0Andrea was awesome! Super friendly and made the whole rental process easy and stress-free. Even when I explained my situation about returning the car, she made it painless and totally understood. She answered all my questions and made sure I was good from start to finish. Definitely recommend her if you’re renting here!
- PAPablo AlvarezSep 23, 20251.0After I confirmed with them on the phone that I don’t have credit card and only debit card to do the rent they told me to go a head to the store and then they will help me with, I paid uber twice to get there because by phone also they told me that the car was going to be earlier and it wasn’t , I had to come twice for nothing, waist time and missing communication between them .
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Houston?
Enterprise Rent-A-Car is located at 12280 Westheimer Rd, Ste 300, Houston, TX 77077.
What are the operating hours for Enterprise Rent-A-Car at the Shadowbriar & Westheimer location?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
What types of vehicles and rental options does Enterprise Rent-A-Car offer?
Enterprise offers a wide range of vehicles including cars, vans, trucks, and luxury cars with flexible rental options.
How can I make a reservation at Enterprise Rent-A-Car in Houston?
You can reserve your rental car online through their website at enterprise.com/reserve or visit their specific Houston Shadowbriar & Westheimer location page.
What payment options are accepted at Enterprise Rent-A-Car?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts or promotions?
Yes, they offer great weekend rates and discounts for active military personnel.
Is Enterprise Rent-A-Car at Shadowbriar & Westheimer women-owned?
Yes, this Enterprise Rent-A-Car location is women-owned.
What nearby dining options are available close to Enterprise Rent-A-Car?
Nearby dining options include Ashar's Kitchen (halal), Lotus Indian Restaurant, Susie's Cakes bakery, GEN Korean BBQ House, and Kaiten Sushi Ginza Onodera Houston.
Are there any nearby wellness or beauty services near Enterprise Rent-A-Car?
Yes, nearby wellness and beauty services include Nails N Beauty salon, AAA Acupuncture Center, Massage Therapy Institute of Houston, Brow City spa, and Expert Hair salon.
What local attractions or facilities can customers visit near Enterprise Rent-A-Car?
Customers can visit the Innovative Montessori School, Miracle Center Church Houston, Houston Sports Connection for sporting goods, LD Dance Studio, and Calendars Event Space for events.