Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Loop & Shepherd location today.
Location
Hours
Reviews
3.9
479 reviews
5 stars
305
4 stars
40
3 stars
19
2 stars
18
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported poor service, including unresponsiveness and lack of assistance.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite prior bookings, leading to frustration and wasted time.
Vehicle Condition
Feedback indicated mixed experiences with vehicle conditions, with some customers receiving clean and well-maintained cars, while others reported issues such as damage and cleanliness.
Staffing Problems
Several reviews mentioned understaffing and long wait times, impacting the overall rental experience.
Positive Experiences
Despite the negative feedback, many customers highlighted exceptional service from specific staff members, leading to positive rental experiences.
- CZC “Mindyobusiness” ZNov 9, 20255.0I got checked in with quickness no wait time. I was out of there within 10 minutes with the vehicle that I had waiting for me. Great service.
- JBJuan BravoNov 6, 20255.0Joel Moreno helped us today and he was super helpful! Excellent customer service — very attentive and friendly. We would definitely come back and highly recommend him.
- ZAZoraya AlemanOct 28, 20255.0Las personas que atienden ahí son amables, no espere mucho hablan español y el auto que yo rente estaba muy bien muy limpio
- SVSharon Vila-WrightOct 23, 20255.0The customer service here is excellent. I was being very particular about what I wanted and Jace worked patiently with me to help me get it. I highly recommend them!
- RLRobert LaneOct 17, 20251.0Somebody at this location took it upon themselves to give my contact information to Enterprise's sales department, and I have been relentlessly hounded by a salesperson named Yasmine or Jasmine in spite of having unequivocally informed her that I wasn't interested. I will NEVER rent from Enterprise Rent-A-Car again. Ever. Enterprise used to be my preferred rental company. Now it is at the bottom of my list.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Houston?
Enterprise Rent-A-Car is located at 537 North Loop West, Houston, TX 77008.
What types of vehicles can I rent at Enterprise Rent-A-Car on North Loop & Shepherd?
You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car in Houston?
Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 1:00 PM.
Does Enterprise Rent-A-Car offer airport pick-up services?
Yes, Enterprise Rent-A-Car offers airport pick-up services to make your rental experience convenient.
Which payment methods are accepted at Enterprise Rent-A-Car?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Are there any special discounts available at Enterprise Rent-A-Car?
Yes, there are great weekend rates available as well as discounts for active military personnel.
What nearby places can I visit after renting a car from Enterprise Rent-A-Car on North Loop & Shepherd?
Nearby places include Mai Thai Massage for relaxation, Texas Original Pits for barbecue, and Starbucks for coffee.
Is there a convenient car wash near Enterprise Rent-A-Car in Houston?
Yes, Carisma Wash, a car wash and auto detailing service, is located near Enterprise Rent-A-Car for your vehicle cleaning needs.
Where can I find automotive repair services near Enterprise Rent-A-Car?
MC Auto and Diesel Repair and Car Snappy are automotive repair shops located near Enterprise Rent-A-Car for quick repairs.
Can I find restaurants near Enterprise Rent-A-Car for dining options?
Yes, there are multiple nearby restaurants such as El charro and moshus burritos for Mexican food, Wingstop for chicken dishes, and Five Guys for burgers.