AutoZone Auto Parts

4.4
374 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Houston #6531 in Houston, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Houston, TX or call us at (281) 249-8225.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
12602 Bissonnet Street, Houston, TX
77099, United States

Hours

Reviews

4.4
374 reviews
5 stars
265
4 stars
53
3 stars
21
2 stars
11
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees like Tristan and Marvin received high praise, while others, particularly Florinda and Nana, were criticized for rudeness and unprofessionalism.

Employee Knowledge

Several customers highlighted the knowledge and helpfulness of staff members, particularly Tristan, Marvin, and Anthony, who provided valuable assistance and advice.

Store Environment

The store is generally well-stocked and organized, with a friendly atmosphere, although some customers noted slow service during busy times.

Return Policy Issues

Customers expressed frustration with the return policy and inconsistent information regarding returns, leading to negative experiences.

Overall Satisfaction

While many customers reported positive experiences and expressed a willingness to return, there were notable complaints about specific employees and service inconsistencies.
  • AA
    Ada
    Nov 17, 2025
    2.0
    I am very big on customer service and I will admit I was very uncomfortable hearing staff discuss me with another customer. I do not know his name but he’s a heavy set African American gentleman. To hear him mentioning me “leaving” due to his assumption of it being the cost of a battery and other unnecessary remarks is disgusting. Me temporarily leaving is not your business nor is it yours to be gossiping about with another customer. Extremely unprofessional when paying customers like myself have every right to do as we please. I will not be back!
  • MB
    Madison Boutte
    Nov 14, 2025
    5.0
    Thank you to Brandon B!!! He was very nice and you can tell he was very knowledgeable. Changed my battery and made the process so easy!! Will def be coming back thanks to him.
  • BR
    Brian Russell
    Nov 14, 2025
    5.0
    Brandon B. Was very helpful and went above and beyond to help me with my battery. He’s the reason I’ll shop here at this location again!
  • TA
    Tajmina Aakhi
    Nov 6, 2025
    1.0
    Older, short Hispanic lady with dark hair named Florinda was VERY RUDE to me since the moment I walked into AutoZone. Based on her facial expression, I could tell I was instantly judged by her. She talks to you like you’re dumb and looks at you like you’re stupid. Florinda was VERY dismissive and unprofessional. She argued with me instead of trying to resolve my issue, and it felt like she didn't care about my problem at all. Overall, terrible customer service experience!
  • IB
    It's Beastie
    Nov 6, 2025
    5.0
    I came in for a battery check, and Tristan B was one of the best associates I could have ever had. He went the extra mile to ensure connections were stable, and found my problem and pointed out multiple solutions, even cleaned my battery for me. He's a shining example of high quality standards!

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours of AutoZone Auto Parts in Houston, TX?

AutoZone is open Monday through Saturday from 7:30 AM to 10:00 PM, and on Sunday from 8:00 AM to 10:00 PM.

Where is AutoZone Auto Parts located in Houston?

It is located at 12602 Bissonnet Street, Houston, TX, 77099, USA.