Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Hwy 6 North in Houston, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Houston, TX or call us at (281) 861-7655.
Feedback is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers highlighted the expertise and helpfulness of specific employees, particularly Steven and Sue, who provided exceptional service.
Store Environment
The store is generally described as clean and organized, with a welcoming atmosphere, although some customers reported long wait times and inadequate staffing.
Product Availability
Customers noted that the store typically has a good selection of parts in stock, but there were instances of specific items being unavailable.
MB
Megan Bates
Nov 29, 2025
1.0
Terrible customer service at this location. If you don’t want to help customers, maybe don’t work in a position where customers will ask for your assistance to purchase the correct item. The same big guy with the chew in his mouth mentioned on previous reviews.
TC
Triesan Capatan
Nov 25, 2025
1.0
I decided to stop by this morning to buy some parts. I was the only customer at that time. There were 2 staff. The other one was standing there and the other one was on the laptop/desktop. They didn’t assist me correctly and the guy with the laptop was rude. I haven’t finished with my queries yet, instead,They Just point me to the unfamiliar corner of the store to find the parts that I was looking for. Poor customer service. So sad to see how employees ruins the reputation of this store.
JC
Jt Carter
Nov 21, 2025
5.0
Helped with diagnosing & fixing my alternator
LH
Luna House
Nov 19, 2025
5.0
⭐️⭐️⭐️⭐️⭐️ A Huge Thank You to Lennart at AutoZone!
Today, November 19th, I went to the AutoZone on Highway 6 and Copperfield to do a warranty exchange on my car battery. Lennart truly went above and beyond.
He saw that I was carrying the heavy battery while holding my daughter, and without hesitation, he stepped in, took the battery, and brought it to the counter for me. He made the entire warranty exchange quick, smooth, and stress-free.
But he didn’t stop there — Lennart carried the new battery all the way to my vehicle and made sure everything was set. He also shared a moment with me as a dad of three, reassuring me that I’m doing a great job as a father myself. That meant a lot.
Lennart, from the bottom of my heart, thank you for your kindness, support, and outstanding customer service. AutoZone is lucky to have you!
PM
Peaches & Mario
Nov 15, 2025
5.0
Elmor was beyond amazing , he has excellent customer service and he is very helpful and knowledgeable of parts as well. Real 5 star service , thanks for going above and beyond to make sure I was taken care of . I really appreciate all your hard work.