Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Jones Road in Houston, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Houston, TX or call us at (281) 955-5363.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
664 reviews
5 stars
398
4 stars
101
3 stars
55
2 stars
16
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some employees provided excellent service and went above and beyond, others were reported as rude and unhelpful, leading to mixed experiences.
Staff Knowledge
Certain staff members demonstrated strong product knowledge and were able to assist customers effectively, while others were criticized for lacking knowledge and providing incorrect information.
Efficiency
Customers frequently mentioned slow service and long wait times, indicating a need for improved efficiency in handling customer requests.
Management Issues
Several reviews highlighted poor management practices, including rude behavior from managers and a lack of organization, negatively impacting customer experiences.
Positive Experiences
Despite the negative feedback, many customers praised specific employees, particularly Selina and Kris, for their exceptional service and helpfulness.
- CSChris S1 day ago1.0Everytime I come here, I'm waiting at least 10-15 minutes in line. But what really crosses the line, is the questioning/side eye looks the employees will give you for returning a product that you did not end up using.
- KPKen PNov 8, 20251.0This my first time every leaving a bad review but the bright skin lady manager I believe name is Regina in the front is the rudest person I have ever met she refused to help me and talks to the other employees bad there is multiple reviews about this same concern this should definitely be looked
- KKKpGoatedNov 7, 20251.0The manager Regina was very rude came up to me with an attitude and decline to return spark plugs that was sold with the wrong size I had another autozone call for approval when showing up the manger declined while showing her proof the receipt
- JWJonathan WillNov 5, 20251.0The experiences I have at this store is traumatic. I continue to see the wreckage. The patrons are dissatisfied. The employees continue to neglect their customers with ruthless customer service. I will not return. I will find a way to get out of this situation I am in.
- IRItzel RodriguezOct 29, 20251.0Both ladies in the front are rude, they always speak to you in a condescending tone. They also treat the male employees really badly in front of customers.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Houston is open from 7:30 AM to 10:00 PM Monday through Friday.
Does AutoZone Auto Parts offer services on weekends?
Yes, the store operates from 7:30 AM to 10:00 PM on Saturday and from 8:00 AM to 10:00 PM on Sunday.
What are the available pickup and delivery options at AutoZone Auto Parts?
AutoZone provides in-store pickup, curbside pickup, and same-day delivery services to customers.
What types of products can I find at AutoZone Auto Parts?
The store sells auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Where is AutoZone Auto Parts located in Houston, TX?
The store is located at 9461 Jones Rd, Houston, TX 77065, United States.
What brands are available at AutoZone Auto Parts?
AutoZone features brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Can I contact AutoZone Auto Parts by phone or email?
Yes, you can call them at (281) 955-5363 or email customer.service@autozone.com for inquiries.
How can nearby places help me plan a visit to AutoZone Auto Parts?
Nearby dining options like Jack in the Box, Domino's Pizza, and The Backyard Grill make it convenient to eat before or after your visit to AutoZone.
Are there nearby services that complement my visit to AutoZone Auto Parts?
Yes, services like Take 5 Oil Change and Pet Supplies Plus are close by, which can be useful for automotive maintenance and pet needs along with your AutoZone visit.
What nearby professional and wellness services can be found around AutoZone Auto Parts?
Nearby you can find Active Life Dentistry, Scott & Taylor Salon, and Mathnasium tutoring center, making it convenient to combine errands with your AutoZone visit.