Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N Shepherd Dr in Houston, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Houston, TX or call us at (713) 692-5181.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
535 reviews
5 stars
337
4 stars
83
3 stars
60
2 stars
16
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with many praising the helpfulness of staff like Dora, while others reported unknowledgeable or indifferent employees.
Staff Knowledge
Several reviews indicate a lack of product knowledge among some employees, leading to frustration for customers seeking assistance.
Manager Praise
Dora, the manager, received consistent praise for her exceptional customer service and product knowledge, with many customers expressing a desire for her to remain at the store.
Inconsistency
Customers noted inconsistencies in service quality, with some experiences being very positive while others were described as terrible.
Product Availability
Some customers reported issues with product availability, indicating that certain parts were often out of stock.
- LHLindsey HurstNov 8, 20255.0Mario was awesome! Last night I noticed a headlight out and called this location and spoke to Mario. He confirmed they had the bulb and that I could come in the next morning and he would see if he could assist in replacing it. I showed up bright and early and Mario was there and was able to quickly assist me and change the bulb. He also showed me how and walked me through it so I could do it myself in the future. He was awesome and so helpful! Thank you, Mario!
- OLO LOct 25, 20252.0The worker didn't seem too knowledgeable. He kept asking another worker for help. Not sure if he was new or maybe not knowledgeable of cars. I asked him about light bulbs and all he said was umm yeah sure.
- MRMartin RodarteVEVOOct 4, 20251.0Poor company. One can only try our best to support local jobs before supporting Amazon. Yet the team members at this location consistently deliver poor customer service.
- RSRachel L. SustaitaAug 12, 20255.0Great service
- SGSergio GuerraAug 11, 20253.0This people don't know what they are doing
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours for AutoZone Auto Parts in Houston?
AutoZone Auto Parts in Houston is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone provides both in-store pickup and same-day delivery services for customer convenience.
What types of products can I find at AutoZone Auto Parts on N Shepherd Dr?
You can find a variety of auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts at this location.
What brands of auto parts does AutoZone Auto Parts in Houston carry?
This AutoZone location carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Houston, Texas?
AutoZone Auto Parts is located at 4919 N Shepherd Dr, Houston, TX 77018.
Can I contact AutoZone Auto Parts in Houston via email?
Yes, you can reach customer service at customer.service@autozone.com.
What nearby dining options are available near AutoZone Auto Parts on N Shepherd Dr?
Near AutoZone, you can visit Esther’s Cajun Cafe and Soul Food or Sao Lao Thai Cafe for southern and Asian cuisine, or Simos Diner and Los Dos Hermanos for American and Mexican food respectively.
Are there any automotive-related businesses close to AutoZone on N Shepherd Dr?
Yes, nearby automotive-related businesses include another AutoZone, OBS PART, and 1 Easy Ride Auto Sale, which all provide automotive parts or services.
What other services are nearby that AutoZone customers might find useful?
Nearby services include Parker's Beauty Salon for hair care, Bruna Chiropractic Clinic for professional holistic care, and North Shepherd Mini Storage for storage needs.
How can I find more information or shop online for AutoZone products?
You can shop online or find more information at AutoZone’s website: https://www.autozone.com/locations/tx/houston/4919-n-shepherd-dr.html