Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Montrose Blvd in Houston, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Houston, TX or call us at (713) 522-8482.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
1,476 reviews
5 stars
1,090
4 stars
201
3 stars
82
2 stars21
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and willingness to go above and beyond, particularly highlighting employees like Gerardo, John, and Ian.
Product Availability
Customers expressed frustration with the availability of products, particularly regarding online inventory discrepancies and issues with receiving the correct items.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude staff and poor service from management, indicating inconsistency in customer experiences.
Efficiency
Several customers reported long wait times for service, particularly during battery replacements, which detracted from their overall experience.
- WRWill Rice3 days ago1.0Walk in with a battery from my classic car and ask for a replacement, a six volt group one battery. Counter guy is unable to look it up like that, only by vehicle. I tell him I doubt it’s in your system. He insists. So 1925 Ford Model T. He says they don’t have a battery for that. I said yes you do, I just pulled this old one from the car and it has your AutoZone sticker on it. Manager comes over and says he’s never seen anything like that and they don’t have it. I use my phone and google it, then find a part number and tell them. They look that up and yes they have three in the back. Manager returns with a dusty crusty battery. I ask the date and he says 2022! I asked it to be tested and it failed! The other two are even older! Manager wants me to come back in an hour after they’ve had a chance to charge the battery. What?!? I left. Went to the store in the hood on Dashwood and they hooked me up right away, without argument and with a brand new fully charged battery. 1.) You can’t look up every part by year make and model of car. Trust me when I ask for a six volt group one battery and look for that. 2.) Isn’t it embarrassing when a customer has to look the part up for you and tell you the number? Shouldn’t you be able to do that yourself? 3.) You seriously want me to trade in my dead battery and pay for an equally old dead battery? Rotate your stock! Keep your own batteries charged and ready! 4.) yes I have a weird 100 year old car, but millions of classic cars from 1955 and older are still out there needing a six volt battery. Don’t treat me like I’m a mad scientist asking for a flux capacitor. Other stores have this no problem.
- AMAicha MabeneJan 6, 20265.0OMG Gerardo came through for me tonight! I just came back from a long holiday and my four-year-old battery decided it’s time was up. I wasn’t sure where I could go to get a replacement at such short notice and at such a late hour after jumping, but I stopped by the closest AutoZone in Montrose and was helped out by Gerardo. He made things really easy -explained everything, and I got my replacement done in a reasonable amount of time. continue on with my evening despite the stress thanks to him! Great service thanks!
- ANArnishkia NelsonJan 6, 20265.0Mr. John was amazing. He helped me from the call until I left the store about my bad battery. Very helpful. Very welcoming. Miguel changed my battery and did an amazing job. No issues. This location is definitely a great one.
- BBB49AMJan 6, 20262.0Went to return windshield wiper blades received as a christmas gift, from my elderly mother in law, who lives in WA, for a truck I no longer have. Store Mgr Jonathan gets a phone call mid transaction from loss prevention telling him not to complete the transaction. Tells me they're watching via cameras. I've never stolen or returned anything from Autozone. Nor have I set foot in one in Texas. So the question is what besides the color of my skin did loss prevention see on camera to warrant a phone call?
- CRCarlos RodriguezDec 30, 20255.0Great experience! Gerardo helped me with great customer service and was able to get me the part I needed right away! 10/10 if you need any help with anything Gerardo is the guy to go to!!
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts is open Monday through Friday from 7:30 AM to 11:00 PM.
Is AutoZone Auto Parts open on Sundays, and what are the hours?
Yes, on Sundays AutoZone Auto Parts is open from 8:00 AM to 10:00 PM.
Does AutoZone Auto Parts offer in-store pickup?
Yes, AutoZone Auto Parts offers in-store pickup services.
Can I get same day delivery from AutoZone Auto Parts?
Yes, same day delivery is available at AutoZone Auto Parts.
What car-related products does AutoZone Auto Parts offer?
AutoZone sells auto parts including brake pads, car batteries, accessories, and aftermarket automobile parts.
Where is AutoZone Auto Parts located?
AutoZone Auto Parts is located at 2301 Montrose Blvd, Houston, TX 77006, United States.
How can I contact AutoZone Auto Parts by phone or email?
You can call AutoZone at (713) 522-8482 or email customer.service@autozone.com.
Are there dining options near AutoZone Auto Parts?
Yes, La Mexicana, a Tex-Mex Mexican restaurant, is nearby and a great option for a meal before or after your visit.
What entertainment or nightlife spots are located close to AutoZone Auto Parts?
Lola's Depot, a cocktail bar and pub, is close by if you're interested in enjoying drinks after shopping at AutoZone.
Where can I get my car washed near AutoZone Auto Parts?
Joe's Car Wash, offering car wash and auto detailing services, is located near AutoZone and is convenient for car maintenance.