Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Fm 1960 West in Houston, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Houston, TX or call us at (281) 444-0375.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
620 reviews
5 stars
365
4 stars
109
3 stars
64
2 stars
20
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.
Staff Performance
Several customers highlighted specific employees, particularly Russell and Sherry, for their exceptional service, while others reported negative experiences with staff members.
Product Availability
Customers experienced issues with product availability and incorrect stock information, leading to frustration.
Store Environment
The store environment received mixed feedback; some found it clean and organized, while others noted poor communication and unhelpful staff.
Overall Experience
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others vowed not to return due to poor service.
- AMAkai MonroeNov 15, 20252.0Visited this location November 15th to get my battery replaced that was under warranty. The young man that assisted me did not provide the best customer service and really did not want to remove or install the battery in my car. I've been an autozone customer for over 20 years and have always been able to get my battery removed and installed no questions asked. I went around 1:30pm on a Saturday way before closing and he even used that the store was nearing closing as an excuse as to why he did not want to remove or install the battery. I responded to his attitude by saying I could just go back to the Jones road location which is about 30 minutes from this location and he was like yea that'll be great. After much back and forth he finally completed the task. I'll never visit this location again the customer service is ghetto.
- DMDemarcus MooreOct 29, 20255.0Today was a great experience with Thomas he helped with all my need good job man keep up the tremendous work and effort!
- GMGreg McNewOct 21, 20255.0Great Parts great employees
- MJmaurice hewitt jrOct 11, 20254.0It's hard finding a helpful staff
- FRFrancisco RodriguezOct 2, 20251.0If I could give less than one star I would , commercial account lady never wants to do her job , always too “busy” to do anything.
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Houston, TX?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 10:00 PM, and Sunday from 8:00 AM to 9:00 PM.
Where is AutoZone Auto Parts located in Houston?
It is located at 1631 FM 1960 W, Houston, TX 77090, United States.
What products does AutoZone Auto Parts offer?
AutoZone offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does AutoZone Auto Parts provide in-store pickup and delivery services?
Yes, AutoZone offers in-store pickup and same-day delivery services.
Which brands are available at AutoZone Auto Parts in Houston?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts for customer service?
You can contact customer service by calling (281) 444-0375 or emailing customer.service@autozone.com.
Does AutoZone Auto Parts have an active social media presence?
Yes, AutoZone Houston TX 3156 has a Facebook page at https://www.facebook.com/271144206268325 and a Twitter handle @autozone.
What nearby dining options are available when visiting AutoZone Auto Parts?
Nearby dining options include Pollo Regio (Mexican and fast food), Whataburger (fast food burger), Jack in the Box (fast food with Mexican and taco options), and 7Spice (seafood and Cajun/Creole).
Are there any health and wellness services near AutoZone Auto Parts?
Yes, nearby wellness services include 81 Massage and 81 SPA offering massage therapy and beauty/spa treatments, as well as Cabo Dental for dental and pediatric dental services.
What other automotive-related businesses are located near AutoZone Auto Parts on FM 1960 W?
Nearby automotive-related businesses include another AutoZone location, A Plus Car Stereo offering automotive repair, and Acceptance Insurance providing auto and home insurance.