Audi North Houston

4.5
1250 reviews

About

Audi DealerCar Dealer
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations

Location

Audi North Houston
17815 North Freeway, Houston, TX
77090, United States

Hours

Reviews

4.5
1,250 reviews
5 stars
1,006
4 stars
72
3 stars
26
2 stars
30
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the dealership for its exceptional customer service, highlighting the professionalism and attentiveness of the staff.

Sales Experience

Many reviews noted a smooth and enjoyable car buying experience, with several sales representatives being specifically mentioned for their helpfulness and lack of pressure.

Service Quality

While many customers appreciated the service department's efficiency and thoroughness, there were notable complaints regarding high repair costs and inconsistent service quality.

Transparency Issues

Some customers expressed concerns about transparency in pricing and service recommendations, particularly regarding Certified Pre-Owned vehicles and repair estimates.

Mixed Experiences

Despite many positive reviews, there were several negative experiences shared, particularly related to service issues and communication problems.
  • SS
    Shad Sharp
    Jan 5, 2026
    1.0
    Had a recall for the tires on my 2023 audi A5 and this dealership would not honor the recall saying it expired the first of the year. One of the Continental tires already shredded and two of the others weren't far behind and wanted to charge us $1500 for replacement tires on something that is a recall. Makes me never want to own an audi again.
  • AC
    A C
    Dec 28, 2025
    5.0
    Had a very positive experience with Dusty and Reagan. Everything was very smooth, easy and professional. No pressure and bs like at other places we went to. We even get free Carwashes and valet parking at market street for as long as we own the car. Highly recommend and would definitely shop here again.
  • KA
    Kelly Amengual
    Dec 20, 2025
    5.0
    I would highly recommend North Audi Houston. We have purchased two Audi‘s from Kyle Carter this year. Kyle is very knowledgeable, professional and easy to work with. He made the buying process easy and straight forward. Go see Kyle for your new car purchase!
  • AT
    Alex Tsounis
    Dec 20, 2025
    5.0
    So…..I wanted to do something extra nice for wifey. I came in and met with Hugo (Audi Sales Rep) and we hit it off. I told him my lease ends in April but was looking to entering in another lease. That process was easy and seamless. Now here’s where it took a turn. Hugo and I came up with a great idea to surprise wifey. He calls her up and tells her to come in due to a recall. She said “yes of course” and agreed on the day and time. She shows up, drops the car off and was immediately greeted by Hugo. He talks about her car and the work needed and proceeds to walk to the showroom next door. During this point, wifey still has no idea. Once in the showroom, she sees 3 cars that I think she would like. We set it up for her to choose any car on the lot but figured one of these three would get the job done. She picks a car (guess), and they move it to the other showroom and sneak a gift basket for her. Full disclosure I bought the champagne and wine but Hugo got the gift basket and goodies. Needless to say. Big thumbs up to Hugo and Sewell for making the experience fun! I recommend meeting/having Hugo help you with your car buying/leasing experience. They went above and beyond.
  • NS
    Natashia Saxton
    Dec 10, 2025
    5.0
    It's all in the name. I proudly drive my new Q5 with the Sewell name on the plates! Ask for Barrett. He was awesome! From the time we walked into the showroom till we drove out the lot, we felt like valued customers. Barrett was professional and patient during the entire process (even during negotiations) and I walked out feeling like I got a great deal on my vehicle.

Frequently Asked Questions About Audi North Houston

What are the main business hours of Audi North Houston?

Audi North Houston is open Monday to Friday from 8:00 AM to 7:00 PM, and on Saturday from 8:00 AM to 6:00 PM. The showroom is closed on Sundays.

Where is Audi North Houston located?

Audi North Houston is located at 17815 North Freeway, Houston, TX 77090, USA.