Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 12814 Hempstead Rd in Houston offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
333 reviews
5 stars
246
4 stars
37
3 stars
18
2 stars
10
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the exceptional customer service provided by staff members, particularly highlighting Timothy, Nadya, and Ranson for their helpfulness and professionalism.
Staff Knowledge
Customers frequently noted the staff's knowledge about products and their ability to assist in finding the right parts, enhancing the overall shopping experience.
Mixed Experiences
While many reviews were positive, there were a few mentions of poor service during specific times, indicating inconsistency in service quality.
Quick Service
Many customers appreciated the fast service and efficiency in handling transactions and inquiries, contributing to a positive shopping experience.
Friendly Atmosphere
The store was described as having a friendly and welcoming atmosphere, with staff members often going above and beyond to assist customers.
- JBJody Bridge6 days ago5.0Manager Timothy went over and beyond to assist me with the services I needed helping me stay on track for the day ahead. Customer service like this is greatly appreciated and should be rewarded by those that are able to make an impact throughout all stores, not just in the district. Ensuring that employees like this are recognized and replicated throughout the company NATIONWIDE !! Thanks Tim
- EREthel RamirezNov 17, 20255.0Thank you Tim (manager),Hector,and Andrea for taking time to attend me with excellent service👍👍
- OMOscar MayaNov 15, 20255.0Quiero un hacer mención al joven Héctor Peña de Advance Auto, Parts, de la esquina de la 43 con hámster, ya que demostró mucha nobleza y mucha empatía con un mayor de edad. Es militar a ayudarme a cambiar una luz urgentemente al atardecer y quedarme casi a oscuras, de verdad este tipo de personas son las que engrandecen, no solamente a Advance Autoparts, sino también a Estados Unidos, estos jóvenes Hacen creer en que todavía la nobleza y el servicio aún existe. Muchas gracias Hector Dios te bendiga y espero que siga siendo así, excelente trabajador y ante todo excelente persona. Muchas gracias
- RRRNov 12, 20251.0Will never return. The store was empty, nobody but me and the employees. I asked for assistance and was told, in a moment. 15 minutes later and the employees were still talking in the parts. I could hear them, it wasn’t business, just playing around. The tool I needed was out of stock and the alternative was overpriced. I was ignored, I could have walked out with the tool but I don’t steal.
- CCCandice CNov 8, 20255.0Tim (GM) was amazing - helpful on the spot with my new battery with no waiting, cleaned up corrosion without even being asked. Solid guy.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is Advance Auto Parts located in Houston?
Advance Auto Parts is located at 12814 Hempstead Rd, Bldg A, Houston, TX 77092.
What are the store hours for Advance Auto Parts at 12814 Hempstead Rd?
The store is open Monday through Saturday from 8:00 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer free battery installation?
Yes, free battery installation is available with purchase at most Advance Auto Parts locations, including this store.
Can Advance Auto Parts recycle used motor oil and batteries?
Yes, they offer free recycling for used motor oil and batteries, exclusions may apply.
Does Advance Auto Parts provide engine code scanning services?
Yes, the store offers free engine (OBD-II) code scanning for customers.
What payment options are accepted at this Advance Auto Parts location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is curbside pickup available at Advance Auto Parts on Hempstead Rd?
Yes, curbside pickup service is available at this location.
What nearby places can customers visit before or after shopping at Advance Auto Parts?
Customers can visit El Ahorro Supermarket No. 2 for groceries or Hecho En Mexico 2 for tacos, both nearby establishments.
Are there nearby gas stations customers can use when visiting Advance Auto Parts?
Yes, the Citgo gas station located nearby offers fuel and convenience store items, useful for customers needing gas during their visit.
How can nearby transit or services help customers access Advance Auto Parts?
Nearby services like UPS Access Point and Metro by T-Mobile provide convenience for customers handling shipments or mobile needs while visiting the store.