Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 12296 Veterans Memorial Dr in Houston offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
334 reviews
5 stars
222
4 stars
48
3 stars
22
2 stars
7
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting individuals like Shanda, Cassandra, and Consaundria for their helpfulness and friendliness.
Knowledgeable Staff
Customers frequently noted the staff's knowledge about products and their ability to assist with finding the right parts.
Mixed Experiences
While many reviews were positive, there were some negative experiences reported regarding slow service and issues with returns.
Store Environment
The store was described as friendly and welcoming, although some customers mentioned issues with staff attitude and professionalism.
Product Availability
Customers appreciated the variety of parts available, often finding what they needed, though some expressed frustration with product reliability.
- PHPaul HarperNov 17, 20255.0Great customer service from Steve ..very patient and understanding . Made sure I didn’t leave without being taken car of
- CCChrisNov 13, 20255.0I recently visited the Advance Auto Parts store on Veterans Memorial Street, and I have to give a huge shout-out to Joe and Consaundria for their incredible help! From the moment I walked in, they were both immediately helpful, friendly, and genuinely welcoming. They are truly knowledgeable and quickly guided me to exactly what I needed, answering all my questions with confidence and clarity. It's rare to find customer service that makes you feel so comfortable, but working with Joe and Consaundria felt more like getting help from family than just store employees. Their expertise and warm demeanor made the whole experience excellent. If you need parts or advice, I highly recommend stopping by this location and speaking with Joe and Consaundria—they are the best! 12296 Veterans Memorial Dr 77067
- TITheo Hickman IIINov 12, 20255.0Great service from Consaundria. She was very helpful in locating a tool I needed to complete a repair. I will be coming back for future parts purchases. Also, I will be referring her to friends who need to purchase auto parts.
- MMMelissa MoraNov 10, 20255.0I visited the location on Antoine Dr & was pleasantly taken care by Consaundria. She navigated my issue with such precision and insight that saved me some $. Exceptional service is not just helpful but unforgettable. Thank you for taking care of us.
- TPTHE PRODUCEROct 30, 20255.0Shanda gave the best customer service experience ever! I appreciate Advance Auto Parts for have a representative like her! She gave me all options and made everything smooth and easy!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts offer for batteries?
Advance Auto Parts offers free battery installation with purchase, free battery testing and recycling services.
Can Advance Auto Parts recycle used motor oil?
Yes, they offer free used motor oil recycling.
Does Advance Auto Parts install windshield wipers?
Yes, they offer free windshield wiper installation with purchase.
Can a Team Member scan my vehicle's engine codes at Advance Auto Parts?
Yes, team members can scan engine codes for free in-store.
What payment options are accepted at Advance Auto Parts?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the store hours for Advance Auto Parts at 12296 Veterans Memorial Dr?
Monday through Saturday: 7:30 AM to 8:00 PM; Sunday: 9:00 AM to 7:00 PM.
Is parking available at the Advance Auto Parts location?
Yes, there is free parking lot available and wheelchair accessible entrance and parking.
How can I shop online and pick up at Advance Auto Parts?
You can buy online and pick up in-store in 30 minutes via their online shop link.
What are some nearby restaurants customers can visit before or after shopping at Advance Auto Parts?
Nearby restaurants include Capitan Seafood Kitchen, China Kitchen, Sam's Country Bar-B-Q, and Taqueria El Agave Jalisco.
What nearby services can customers use in the area around Advance Auto Parts?
Nearby services include UPS Access Point for shipping, Jackson Hewitt Tax Service for accounting, and Power Mechanic Auto Services for vehicle repairs.