Zips Car Wash

3.9
646 reviews

About

Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.

Location

Zips Car Wash
11816 Bandera Rd, Helotes, TX
78023, United States

Hours

Reviews

3.9
646 reviews
5 stars
376
4 stars
67
3 stars
51
2 stars
35
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude or unhelpful interactions.

Wait Times

Many customers expressed frustration with long wait times, particularly for members, and issues with the membership lane being used for new sign-ups.

Equipment Issues

Frequent complaints about malfunctioning vacuums and inadequate washing equipment, leading to unsatisfactory cleaning results.

Damage Claims

Several customers reported damage to their vehicles during the wash process, with poor handling of claims and customer service responses.

Staff Performance

While some staff members received high praise for their helpfulness and professionalism, others were criticized for their attitude and lack of care.
  • JM
    J McCullough
    Nov 10, 2025
    5.0
    Speedy service and great STAFF! LOVE THE EFFECTIVENESS OF THEIR EQUIPMENT. ALL AROUND HIGHLY RECOMMEND!
  • KK
    Kevin
    Oct 11, 2025
    2.0
    Bad idea! These guys don’t have it together. It took 20 minutes to get through the entrance gate and that was with a membership and only being the second person in line in the fast, lol, Member Lane. Then when you get to the entrance of the car wash, it only puts soap and chemicals on the driver’s side of the car/truck and it’s been like that for at least a month. The rest of the tunnel is a continued example of poor maintenance if you’ve ever driven through another Car Wash, you can tell immediately they’re not taking care of it. In addition, there is no canopy over the vacuums so you’re stuck out in the sun, unlike other car washes of similar business plan.
  • TJ
    T J
    Sep 27, 2025
    1.0
    This is horrible you pay for membership to sit and wait for everybody to get their membership unbelievable I don’t get how you pay for a monthly membership and to go in and quick just so people sit and wait for someone to signup not ok 45 min when I could have gone elsewhere this is my last month here unbelievable also no spray at all they don’t even spray your car when you pull in unbelievable
  • CS
    Chris De Los Santos
    Sep 15, 2025
    1.0
    The vacuum area should be covered. Nobody wants to be in the direct sun trying to vacuum their car.
  • JJ
    JW
    Sep 13, 2025
    1.0
    Absolutely worst car wash I’ve ever been to. Horrible service. Scratched up my vehicle. When I went to explain it to the attendant, he tried to blame it on me even though my car was brand new. Tried to make me feel ignorant. May I remind you this is a gentleman that works at a car wash obviously older than 50. Driving an old, used Honda Civic. Obvious winner.

Frequently Asked Questions About Zips Car Wash

What services does Zips Car Wash offer?

Zips Car Wash provides quick and convenient express car wash services, including free self-service vacuums and detailing amenities.

What are the operating hours of Zips Car Wash?

Zips Car Wash is open from 8:00 AM to 7:00 PM daily, with reduced hours of 8:00 AM to 5:00 PM on December 24 and 31, and closed on November 27 and December 25.