Sewell Cadillac of Grapevine

Reviews

• AD

  Amyn Dhamani

  2 days ago
  1.0
  Very disappointing experience. Went to go check out a certified pre-owned Cadillac at Sewell Grapevine. The presentation of the car was pretty poor. The car was not cleaned properly, there was some smell. Just wondering why would Sewell which has such a stellar reputation present a car in such bad condition? Also, they knew that we were coming to check out the car from a day prior when we setup the appointment.
• JW

  Jessica Woods

  3 days ago
  2.0
  The car buying experience was average unfortunately the car ended up being a money pit. Having the vehicle less than a year i've spent double its worth. I never expected to get a lemon from a luxury dealer. I reached out when I had the first issue and the sales representative was dismissive. Trust me I understand the contract I signed, but knowing the headache im dealing with i should have skipped this purchase.
• RG

  Rudy Guevara

  Mar 28, 2026
  1.0
  The lack of professionalism at this place is outrages. They dont communicate with you leave you waiting all day without a response or update until they want to txt you. I got ghosted dont know why but wouldn't recommend this place if you dont look the part. Seems like they prefer a certain kind of person
• GW

  Garrett Wallace

  Mar 11, 2026
  2.0
  Pre-Owned Sales Review – Frustrating and Disappointing Experience We recently sold a pre-owned Escalade to this dealership and encountered multiple frustrating issues on the sales side. Manager Cory was not particularly pleasant or easy to work with throughout the process. We believed the deal was fully arranged in advance, but when we arrived to sign paperwork, the team had no record or awareness of our agreement. After confusion and back-and-forth, they resolved it—only to then refuse to honor the price we’d confirmed just two days earlier. We completed the transaction anyway, but if we’d anticipated these problems, we would have sold the vehicle elsewhere. Compounding the issues, we specifically asked them to hold the sale check at the dealership so we could pick it up on Wednesday. When we arrived on Wednesday, it took them 20 minutes to determine that they had mailed it to our home address instead—despite our clear instructions. Once again, they failed to follow through on what they had agreed to do. When we got home, we found the UPS package had been left floating around in the middle of our front yard, exposed to the wind. We were extremely lucky it wasn’t lost or damaged. We can’t believe how poorly this entire experience was handled from start to finish. We’ve purchased several vehicles from this dealership over the years and have always had positive experiences with the service department (Tasha is exceptional and a real highlight). That said, this sales process has left us reluctant to sell another vehicle to them outright in the future, though we would still consider buying from them.
• EE

  Ebo Erakat

  Mar 11, 2026
  1.0
  I had a very frustrating and disappointing experience with this dealership. I was told multiple times that I could secure my own financing, so I went through Navy Federal Credit Union and got a check written directly to the dealership for the vehicle. When I returned with the check ready to purchase the car, they suddenly refused to accept it. Instead of providing clear answers, Elmer gave me nothing but a runaround and acted as if I didn’t understand what was going on. The numbers kept changing, and basic information about the deal was being hidden rather than explained. To make matters worse, the GSM, Britton Barbee, came out with a very poor attitude and treated me extremely disrespectfully. At that point I felt completely discriminated against and unwelcome as a customer. I went to this dealership three separate times, wasted hours of my time, and came fully prepared to buy the vehicle with financing already approved and a check from Navy Federal made out to the dealership. Despite that, they refused to complete the sale and handled the situation in a very unprofessional way. If you’re planning on bringing your own financing, be careful. Based on my experience, what they tell you upfront may not be what actually happens when you show up ready to buy. Very disappointing experience.

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