Enterprise Rent-A-Car

Reviews

• RC

  Ratchet Cone

  Feb 24, 2026
  1.0
  Horrible place! Trying to commit fraud and accusing me of denting a car I barely used. There’s nothing there, they are just scamming for money. I usually use AVIS but my insurance booked this car for me.
• KS

  Kat Sten

  Feb 18, 2026
  5.0
  The friendly, helpful staff at the Grapevine location are wonderful. The process is easy and the price is fair. Our family is going to be sticking with Enterprise so long as you keep things easy like this! My only recommendation is getting an airport shuttle or offering some kind of airport transfer service - y'all are so close, and the Grapevine location is a wonderful alternative to the (often sold out) airport location.
• VJ

  Veronica J

  Feb 3, 2026
  5.0
  This was by far one of the best rental experiences I’ve ever had. during the busy Christmas season, when everybody is trying to rent a car to get to their destination, this Enterprise team made me feel like a V.I.P. The process was smooth, the staff was friendly and attentive, and they truly went above and beyond despite how hectic it was. I couldn’t have asked for a better experience and will definitely rent from them again.
• CT

  Colten Thomas

  Jan 21, 2026
  5.0
  Been there a few times, I don’t go to any other location. Marissa always takes care of me. She is very quick, courteous, and knowledgeable with everything she does. Everybody up there is great, but she is my go to. Every time I rent from this location, it is in and out, Marissa and her team do a great job.
• CC

  Carina Cruz

  Dec 30, 2025
  1.0
  (If zero stars were possible, I’d give zero.) Two days before New Year’s, we had a rental reservation scheduled for 5:00 PM (Reservation #1688338623). Unfortunately, our vehicle broke down on the side of Highway 121 with our kids in the car. We stayed in constant communication with Enterprise, letting them know we were delayed due to this emergency. While waiting for a tow truck, we attempted to get an Uber from the side of the highway and four different drivers canceled on us, making an already stressful situation even worse. We arrived at the Enterprise location at 6:10 PM, which was 10 minutes after closing. The lights were still on and employees were clearly inside, but the doors were locked. We stood outside with our children while they turned the lights off on us and made no attempt to help or even speak with us. We desperately needed this rental to continue our planned trip to Oklahoma for New Year’s. Despite explaining our situation and all the communication beforehand, there was zero effort to accommodate us, show empathy, or provide any level of customer service. The representative we spoke with was Trish, and there was no attempt to involve a manager or explore any possible solutions. We ultimately had no choice but to order another Uber to the airport rental car location in order to secure a vehicle, adding even more stress, time, and cost to an already difficult situation. This experience was extremely disappointing and stressful. I do not recommend this location at all.

Frequently Asked Questions About Enterprise Rent-A-Car