AutoZone Auto Parts

Reviews

• NE

  Nathan Elizondo

  3 days ago
  5.0
  My car wasn’t starting without a jump so I brought it here to confirm that the battery was dead. Manuel took great care of me, checked the battery, and installed the new one very quickly. He was very professional, respectful, and got me in and out extremely fast.
• TS

  Ty Summer

  Feb 27, 2026
  1.0
  On February 26, 2025 at approximately 4:57 PM CST, I visited the AutoZone location at 3728 S Carrier Pkwy and experienced conduct from the store manager, Gordon Yates, that was both confrontational and professionally concerning. From the outset of my visit, the interaction was marked by an unnecessary level of scrutiny and escalation that did not align with standard customer service practices. What should have been a routine transaction became an uncomfortable and adversarial exchange. When leadership at the store level demonstrates behavior that feels hostile or disproportionate, it raises broader concerns about training, accountability, and oversight. Store managers represent the culture and standards of the organization. This review is not written lightly. It is written in the expectation that executive leadership will evaluate whether this location is operating in alignment with AutoZone’s stated commitment to professionalism, respect, and customer care. Customers deserve consistency, fairness, and dignity especially from management. I trust this matter will receive appropriate attention.
• NS

  naren sai

  Feb 24, 2026
  1.0
  Door was locked during operating hours
• MS

  Ms Simpson

  Jan 19, 2026
  5.0
  I just wanna say the store manager Gordon did a great job today. I came in with a battery issue, and once he checked everything out and saw that the battery wasn't any good and that there was still warranty, He took it up on himself to swap it out!! We really need more managers & associates Inside of stores like Gordon. It was hassle free and I was done within 20 minutes. I greatly appreciate him taking the time to address my concern and get the battery taken care of!! Thanks Gordon
• MH

  Michelle Hart

  Jan 16, 2026
  5.0
  Kenny is amazing I don’t know how much he makes, but he deserves to make a lot! He’s very Knowledgeable, friendly, super helpful and he did everything with a smile, this is so much appreciated in this day and time thank you, Kenny!

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