Shottenkirk Ford Granbury

Reviews

• NC

  Nick Cox

  1 day ago
  5.0
  Matt had no idea I was bringing my vehicle in. Didn’t ask too many questions, never lost his composure, even though he was already busy when I arrived, told me he would knock it out for me and had me in and out in an unbelievable time. If you need anything done to any type of vehicle, come see Matt!
• SD

  Shen Dai

  2 days ago
  5.0
  I bought my dream yesterday at this dealer! Their team is professional and straightforward! They helped me to make a good deal on my car! Especially salesman Peter and the financial admin Mike, they tried their best to achieve the best results for me! Thank you guys! I will definitely recommend doing business with them!
• AD

  Anthony D’Angelo

  Feb 24, 2026
  5.0
  The sales process from start to finish was impeccable and outstanding! I will do all my future business and refer all my friends and family members to them as well knowing they will be taken care of at Shottenkirk Grandbury Ford! Misty and Wade made the process smooth and smooth effortless! Great customer service through and through! Thank you for a great buying experience!
• NK

  Nancy Kerkhof

  Feb 22, 2026
  5.0
  We did not have a great experience with shottenkirk ‘Toyota’ , except for Oscar and Jesse. They were great. We ended up going down to Shottenkirk “Ford” , to actually buy the super awesome car. Denise, Carson and Brian, were top notch. They redeemed my car buying experience. I would highly recommend Shottenkirk FORD, Granbury, for your future auto purchase.
• CT

  Christina Torres

  Feb 7, 2026
  1.0
  I purchased a Jeep Cherokee and had the same exact mechanical issue within the first three months. A car breaking down this early is very concerning, as I expected a reliable vehicle. Assistant Manager Brian explained that vehicles can experience issues because they are “man-made.” While I understand no car is perfect, repeated failures this early are not what I would consider reliable. After our conversation I requested a written letter reflecting our conversation specifically that a loaner vehicle is covered under the warranty should the car require repairs again, but Brian refused. A sales representative manually wrote a note instead, which only partially reflected the conversation. I am sharing this experience to provide clarity for other customers and to highlight the importance of reliable vehicles, clear communication, and accurate documentation. I hope ford shottenkirk uses this feedback to improve transparency and support for future customers.

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