Shottenkirk Chrysler Dodge Jeep Ram Granbury

Reviews

• DH

  Don Harris

  6 days ago
  5.0
  Had a fantastic experience with Shottenkirk's Service in Grandbury on my Tacoma limited Monday. 8 point inspection but they worked with me on an oil change I could not finish myself because of the filter canister being on so tight from whoever did the last oil change. I also came out on the price to get it done. Super friendly folks who met me at the front of the Showroom as I was making my way to the Service Department. Very Professional that deserve your business. There was also two good looking low mileage Trucks there that could be a great ride for someone looking for a Toyota.
• MS

  m stines

  Nov 12, 2025
  5.0
  Wow! What a positive experience with the service team!! My truck had some recall needs which MOPAR had noted as ‘parts out of stock’. I stopped by anyway to confirm and was assured they are able to procure parts and take care of it, which they promptly did. Amazing, personable service from beginning to end. I’m definitely going to be a return customer for service as well as new vehicle purchase when that day comes.
• DB

  David Burkhart

  Nov 10, 2025
  1.0
  For the record, i have posted maybe 20 reviews, 95% positive. A business has to be both bad and dishonest to get a negative review. This dealer is dishonest. Their word means nothing. What their saleman say means nothing. On Friday we agreed on a price, we agreed on financing, and I set up a flight for the next morning, Saturday. The salesman then calls and says that the truck is being serviced, and to hold off on the flight. I say fine, I will come on Sunday. He calls back and says that service isn't sure when they will be done. So I say just let me know when the truck is ready, and I will adjust my schedule. On Monday they call to tell me that they sold the truck that "wasn't ready" on Saturday. The salesmans excuse was that I hadn't completed the deal. The same deal that he stopped my fight, and told me not to come. The bottom line is that they can't be trusted. If something benefits them, they will choose the benefit to them over honoring their word. In this case I not sure of the benefit, I had agreed to their set price. They probably sold some extra warranty or some other dealer method of making extra money. Pathetic.
• BF

  Brandi Fuller

  Nov 10, 2025
  5.0
  Very pleased! They treated me as if i had purchased the truck there! Took my 2021 2500 mega cab in for service, ended up needing a new turbo. Had it about a week, and to be fair there was a change in service manager while it was in there. I picked it up and the next day check engine light came on again, no boost, no exhaust brake. Called new manager, Brandon and he had me take it back in for diagnosis. Needed an new DPF, they gave me a loaner vehicle, had it for another week and has been running great since I picked it up! Honestly I feel like I got better service from Shottenkirk Dodge than I have at dealership where it was purchased! On a side note, they did not treat me the typical way women can be treated by dealership service depts. Thank you!
• KK

  Kyuubi

  Nov 3, 2025
  1.0
  Went there to look at a truck!! Got there and the second I’m there I’m telling him my standards, how much I wanna pay, I want a one OWNER TRUCK. SPECIFICALLY WITH A CARFAX. So he told us to wait a minute, we waited 10 at most and he pulls around a truck. I told him I wasn’t looking at any truck until we talk numbers on my truck, boy that shook that gentleman and he grabbed someone else. We decided on a number and I told him how much I wanna pay a month. I look at the truck anyways, truck wasn’t cleaned yet nor maintenanced, which is the way I like it to tell if the previous owner has taken care of it. Btw it wasn’t taken care of, the dip stick on the oil was black! And it was sticking to the dipstick, that was a no for me already, he came out after I told him I needed my keys to my truck for a rag he started asking me where’s it leaking? Im like there’s no leak I just want my keys to grab a rag to check everything, (felt like I was being held hostage while they where trying to pull one over on me) probably laughing inside thinking there gonna sell me this truck lol. So we test drove it anyways, steering wheel was tilted to the left and shaking yes I know the tires need to be balanced and rotated truck shifted mediocre but didn’t feel right, I asked him several times if this was a one owner truck. No response meaning he said I don’t know I told him I wanted to see the carfax several times and I wanna know what the truck was used for. Couldn’t get me that either, was just telling me let’s go get numbers on the truck. He wanted me to do 66 months on almost 2k a month lol, I looked and laughed and shook my head at them. Shook their hands and told them no. My GF was looking up car/trucks on the internet they posted that exact same truck with the car fax, looked at it and it had 4 owners lol. End of story DON’T TRUST THESE GUYS DON’T BUY THID TRUCK! Pictures of the car fax and the truck. Please don’t let the guys do you wrong.

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