Mac Haik Ford

Reviews

• SM

  Shawn Madden

  3 days ago
  2.0
  On 4/21/26, I asked if our fleet vehicle was approved for work to begin. Robert Gonzales told me they were approved the previous week - 4/16/26 - but had not started. Obviously, I asked why they would do nothing, if the work was approved. Robert told me, if I didn't stop questioning him, he would not take in any more of our vehicles. I tried reaching out to the service manager a couple times. Evidently, he doesn't return phone calls. Today, 4/28/26, a week later, Robert told me it would be another week before they begin the work - no explanation, just, "not starting for another week". I guess he showed us not to upset him. I tried to reach out again to the Service Manager. No callback; not surprised. If we cannot have someone else work with us on repairs, we will not be back. The other service advisors have been quick to answer and try to help.
• JC

  Johnny CASH

  Apr 24, 2026
  1.0
  This review is a warning for individual customers and fleet accounts regarding the Mobile Service Department at Mac Haik Ford of Georgetown, specifically under the management of Robert "Cowboy" Goodman . Potential customers should be aware of several deeply concerning business practices observed within this department: • Billing Transparency & Survey Manipulation: There are serious questions regarding how mobile services are billed, particularly for basic maintenance like oil changes, which can result in costs significantly higher than industry standards. Most concerning is a reported practice by Robert "Cowboy" Goodman of closing work orders in a way that prevents customers from receiving manufacturer surveys, effectively hiding poor service and pricing from Ford's corporate oversight. • Unnecessary Parts Replacement: I have witnessed management, including Mr. Goodman, insist on the full replacement of expensive components like batteries on brand-new vehicles rather than utilizing standard charging procedures. This suggests a priority on increasing department revenue at the customer's (or dealership’s) unnecessary expense. • Abrasive Management Style: The workplace environment managed by Cowboy Goodman is highly unprofessional. There have been instances where large, profitable fleet accounts were terminated simply due to management’s personal disagreements, and a pattern of disrespect toward skilled technical staff that compromises the overall quality of the service department. • Technical Oversight Issues: Despite his role, there is a notable lack of hands-on technical or mechanical background from this manager. This disconnect often leads to poor logistical decisions, micromanagement of experienced technicians, and an overall environment that does not prioritize technical accuracy or ethical repair standards. If you value fair pricing and honest automotive advice, I strongly recommend seeking service elsewhere. Always verify your final bill against standard Ford rates and ensure you are not being overcharged for "convenience" fees or unnecessary parts.
• PM

  Pamela Moreno

  Apr 22, 2026
  1.0
  I recently purchased a used truck from this dealership and had a very disappointing experience from start to finish. Before making the 2-hour drive, I was clearly told by the sales agent that the truck would be serviced, detailed, had brand new tires, and had no damage. Unfortunately, when I arrived, none of that was accurate. The tires were visibly worn, and when I questioned it, I was told they only replace tires if they fail inspection — which directly contradicted what I had been told earlier. I also discovered a noticeable dent on the rear bumper and a crack in the windshield, neither of which were disclosed beforehand. The truck was also not detailed as promised. During the test drive, the vehicle clearly needed an alignment, and one of the tires (rear right) was already low on air. I brought this up, and the sales agent reassured me there was no issue and simply added air. However, shortly after leaving the lot, the same tire lost air again and ultimately had to be replaced entirely at my expense. A few days after driving the truck, we also noticed abnormal tire wear on the front tires — one side of each tire is already balding, which typically indicates an alignment issue. This means we now have to pay for both an alignment and replacement tires, despite being told the truck would come with new tires to begin with. Additionally, the information listed about the vehicle online was inaccurate. When I brought this up, the dealership dismissed responsibility and blamed a third party instead of addressing the issue. When I asked to speak with a manager about my concerns, I spoke with the sales manager (Shaw, I believe). Instead of addressing the situation professionally, he became aggressive, raised his voice, and told me they could only reduce the price by $500 — or refund me and “sell it to someone else.” This felt very dismissive and intimidating, especially after I had already traveled a long distance. On top of that, communication around financing was extremely misleading. I repeatedly asked about interest rates and was either told they didn’t have the information or given vague answers. At one point, I was told to expect around 5–6%, which turned out to be completely inaccurate. After purchasing the truck, additional issues came up, including a strong gasoline smell inside the vehicle, which is now something I have to get inspected. I also want to note that I felt I was not taken seriously throughout this process. As a younger buyer, I felt dismissed and spoken to in a way that was unprofessional and, at times, intimidating. Regardless of age, every customer deserves honesty, transparency, and respect. If I had the option, I would return this vehicle. However, the dealership’s 14-day return policy only offers store credit toward another vehicle on their lot, which is not a reasonable solution given my experience. After the lack of honesty and professionalism throughout this process, I am not comfortable doing business with this dealership again. Overall, this experience was frustrating and unprofessional. I feel that I was misled multiple times throughout the process, and the condition of the vehicle did not match what was promised. I would strongly recommend that anyone considering purchasing from this dealership proceed with caution, thoroughly inspect the vehicle, and get everything in writing before making the trip.
• TT

  Tom

  Apr 18, 2026
  1.0
  I have been looking around for a small light pick up , a Maverick or a Santa Cruz. I’ve been shopping thru the apps for a used one and I got to thinking that with prices on used being what they are maybe I should look and see what I can find for new. I found right away, a 2025 Maverick XL for $24,140 at MAC Haik Ford. It’s been listed for over 200 days and it’s a left over plain Jane, perfect for what I want. I go there to buy the truck, because I was going to buy immediately( I got approved thru my CU in advance , over 800 credit). The sales guy looks it up and says he will get the keys for a drive, but comes back saying he had to check it for recalls… then he comes back saying he can’t sell it because it has a recall on it and he would be glad to sell a newer one to me, I asked him if it was for same advertised price, he checks and says no. Now if I was a suspicious person I would suspect that the pricing on that truck was bait for an upsell. But the odd thing was that he didn’t offer to complete the recall and sell it to me at the advertised price. So, I’m going to College Station Hyundai and buy a Santa Cruz from them. Not that I think this post will have any effect, but I would like to think anyone that reads this at least thinks about who they do business with and how they do business.
• DH

  Drayten H

  Apr 7, 2026
  1.0
  I recently purchased a 2023 F-150 Platinum from Mr. Vargas. Since I live about four hours away from the dealership, we handled the entire negotiation over the phone. Mr. Vargas made that part of the process smooth and straightforward. He asked me to obtain a 10-day payoff for my trade-in so he could provide an out-the-door price. After I provided that information, he gave me a final price and requested that I bring a cashier’s check, as the dealership prefers not to do drafting. I obtained the cashier’s check for the agreed-upon amount and drove four hours to complete the purchase. Upon arrival, Mr. Vargas mentioned the truck came with two keys. The key provided for the test drive even had a tag indicating “1 of 2 keys.” However, after completing the purchase, I asked for the second key and was told it could not be located. Mr. Vargas said he would need to contact the salesperson who took the vehicle in on trade and would overnight the key to me. I purchased the truck on a Friday, and when I followed up on Tuesday, he stated he still needed to track it down. Shortly after, I received a call from the finance manager, Olga, stating that my payoff amount was incorrect and that I needed to send an additional $260. She said she would provide a payment link. I explained that the payoff I provided was a valid 10-day payoff through April 11, and that I had already supplied this to Mr. Vargas to calculate the out-the-door price. Based on that agreement, I obtained a cashier’s check for the exact amount requested. Olga responded that sometimes the amount shown in a banking app may not reflect the true payoff. I clarified that I had received the official 10-day payoff directly from the bank and that this was the figure used to finalize the deal. She said she would need to speak with her manager. Mr. Vargas later called me back and stated that the dealership would be making him cover the difference and that this is why they typically avoid outside financing. In conclusion, we agreed on a final out-the-door price, and at the dealership’s request, I went through the extra step of obtaining a cashier’s check so they didn’t have to do drafting. I was also told the vehicle came with a second key, which would be overnighted to me, but I have yet to receive it. Despite honoring every part of our agreement on my end, I was later contacted and asked to pay additional money after the deal had already been finalized. This experience has been both frustrating and disappointing. Update: The salesman called and said they resolved the payoff difference on their end and not to worry about it. I am still missing the 2nd key as promised. The dealer responded to this review saying they would get me the key as promised then they removed the response. See attached photo.

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