Customer Service
Many customers reported poor customer service, with specific complaints about rudeness and unhelpfulness from staff, particularly the branch manager.
Vehicle Availability
Numerous reviews highlighted issues with vehicle availability, including reservations not being honored and customers being left without the cars they booked.
Cleanliness and Condition
Several customers noted that the vehicles provided were not clean and had existing damage, leading to dissatisfaction with the rental experience.
Communication Issues
Customers experienced poor communication regarding reservations and policies, leading to frustration and confusion.
Mixed Experiences
While some customers had positive experiences with specific staff members, the overall sentiment leaned towards dissatisfaction with the location.