Penske Truck Rental

Reviews

• YC

  Yung Catie

  Dec 8, 2025
  1.0
  Penske Does Not Support New Business Owners — Unprofessional, Conflicting Information, and Zero Accountability I want to make something very clear for any new business owner considering Penske: you will not receive a welcoming, supportive, or helpful level of customer service here. This company made it obvious that unless you already have an established rental “relationship” with them, your business does not matter. Across three locations — Garland, Dallas, and the Dallas — I dealt with inconsistent information, rude behavior, and employees who openly told me that because I had no rental history with Penske, they could not work with me the same way they do with “their regular business customers.” This was shocking and extremely discouraging considering the amount of money, effort, and investment it takes just to start a business. 1. Garland Location – Chase The Garland branch refused to rent to me because I didn’t have a brick-and-mortar business location. They did not bother recommending another branch that could. The message was clear: If you’re a new business owner, they’re not interested in helping you. 2. Dallas Location – Colton At the Dallas location, Colton kept insisting I go back to Garland, even after I explained the poor service and lack of clarity I received there. He provided partial rate information but could not give me the deposit requirements and said he needed to “ask his manager.” Again, I felt dismissed and deprioritized as a new business owner. 3. Penske One Corporate – Ryan Corporate (Penske One) told me something entirely different: • $0 deposit for renting one truck • Deposits only required when renting multiple trucks • Rates completely different from the locations • And most importantly: yes, they will rent to a business without a brick-and-mortar location Corporate was professional — the locations were not. This showed the locations were either not trained, not aligned, or simply not interested in working with new businesses. 4. Dallas Location – Tucker The third Dallas location was the worst. Tucker immediately quoted a $2,500 deposit, even though corporate confirmed that no deposit was required for my situation. Instead of acknowledging the corporate guidance I had been given he lied about consulting with his district manager. He refused to connect me with district manager Jacob. 5. District Manager – Jacob When I reached Jacob myself, he claimed he had never heard anything about my situation mind you i had spoke with Jacob way earlier to give feedback about Colton. He promised to call me back, and hasn’t despite multiple follow-ups. ⭐ The Bigger Issue – Penske Does Not Care About New Business Owners Throughout this entire process, I constantly heard versions of: • “You don’t have a relationship with us yet.” • “We can’t do much for new customers esp those that don’t have a business physical location.” • “We prioritize long-term business clients.” This was deeply insulting and discouraging, especially when you’re trying to start a business and choose a company that claims to support commercial customers. This is NOT the level of customer service I received from Ryder Garland & Grapevine (Xander and Joseph), who has consistently treated me with more respect, more clarity, and more willingness to work with me — the only issue was their mileage rate. Penske had the better mileage rate, but after this experience, I no longer believe the lower rate is worth the stress, disrespect, and lack of support. Final Thoughts If you’re a new business owner thinking about renting from Penske, be prepared to feel dismissed and unvalued and pay 2.5K -5K deposit. They are not aligned with corporate policies and make sure to seperate themselves from Corp, their customer service is inconsistent and unprofessional, and they treat new business customers like an inconvenience rather than an opportunity. This experience was unacceptable from start to finish, and I am sharing it so other business owners can make informed decisions
• SS

  Spencer Scott

  Dec 2, 2025
  5.0
  Gotta give a HUGE shout out to Adam Vinson at Penske Garland. Been using Penske almost every month for the last 2 years and it has been GREAT... Then in a 48 hour period... 2 employees we so miserable I was shopping to switch trucking companies... Before I did I spoke with Adam and the issue was resolved in 5 minutes. Funny how the resolution of a poor experience likely won Penske a customer for life. Adam is the man!
• RM

  Rob Mains

  Aug 13, 2025
  5.0
  Great group here

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