Lone Star Cadillac

4.5
2852 reviews

About

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A new and used auto dealer for Garland, TX, Rowlett, and Rockwall Customers - Lone Star Cadillac. At Lone Star Cadillac, we are confident in providing service and autos to you, making us your preferred choice for Cadillac purchases and leases, as well as quality preowned and Certified Cadillac vehicles.

Location

Lone Star Cadillac
11675 Lyndon B Johnson Fwy Ste 101, Garland, TX
75041, United States

Hours

Reviews

4.5
2,852 reviews
5 stars
2,339
4 stars
142
3 stars
45
2 stars
41
1 star
285

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Ronnie, Alex, and Ata for their exceptional service.

Sales Experience

Several reviews noted a positive car buying experience, with customers appreciating the no-pressure sales approach and the thoroughness of the sales team.

Service Department

The service department received mixed feedback; while some customers reported fast and efficient service, others experienced issues with cleanliness and professionalism.

Communication Issues

Multiple customers expressed frustration with poor communication regarding vehicle status, financing details, and follow-ups, indicating a need for improvement in this area.

Transparency Concerns

Some reviews highlighted a lack of transparency regarding vehicle conditions and financing terms, leading to dissatisfaction among customers.
  • HJ
    Hosea Fain Jr.
    3 days ago
    3.0
    Took my Cadillac XT5 Premium Luxury/Pearl White to get diagnosed today have to wait until Monday or Tuesday to get answers. Will update as I am updated. I believe in this dealership as a certified GM facility with qualified technicians.
  • VG
    Vernon Green
    3 days ago
    5.0
    Special thanks to Ata you made my car shopping experience seamless. I really appreciate the hospitality and service I received at Clay Cooley Cadillac. If you need and automobile and want to be treating right this is the place for you. Ask for Ata
  • KC
    Kelly Cox
    5 days ago
    2.0
    I rate the dealership as fair because they had a good variety of cars. At the time I thought the salesman Mal was being honest about the condition of the car and having it fully inspected before I bought it. However, after leaving the lot, the air pressure light went on for the front right tire. Then we put air pressure in that tire and within 90 miles of the dealership the back tire blew out. Also, Dallas in finance told me it was required to have the tire repair plan, which added almost $2,000 to my financing. However, after speaking with my family attorney, this is not true. When I told him that, he said I have to call him back whenever I get an account number and he will remove it. Lies! Why was is required but now it can be removed? Clay Cooley Cadillac is not a recommendation for me.
  • VG
    Victor Gonzales
    Dec 30, 2025
    5.0
    Jacob in Service was absolutely great ! This is my first Cadillac and I will have all my maintenance done here. Everyone was very polite and professional.
  • MA
    Mostafa Abouzikry
    Dec 30, 2025
    1.0
    I had a very disappointing experience with Lone Star Cadillac. I purchased a vehicle from them and added GAP insurance. After paying off my loan and closing my account, the GAP insurance company issued a refund — but instead of sending it to me, they sent it to the dealership. Since then, the dealership has been extremely unprofessional. They refused to provide documentation, avoided clear answers, and claimed they sent the money to my bank — even though my bank confirmed the account was already closed and never received anything. When I contacted GM for help, I was told they could not assist. At this point, I feel my money has been taken with no accountability or transparency. If you’re considering purchasing a vehicle here, be very careful and make sure you get everything in writing. I strongly advise customers to follow up closely on any refunds or add-ons like GAP insurance.

Frequently Asked Questions About Lone Star Cadillac

What types of vehicles does Lone Star Cadillac offer?

Lone Star Cadillac offers new and used Cadillac cars, trucks, SUVs, and certified preowned vehicles.

Where is Lone Star Cadillac located?

Lone Star Cadillac is located at 11675 Lyndon B Johnson Fwy Ste 101, Garland, TX 75041.