Safelite AutoGlass

Reviews

• KK

  Kent Kass

  3 days ago
  5.0
  Safelite installer arrived early, worked fast and was very personable.
• SP

  Stephanie Pafford

  6 days ago
  1.0
  ⭐☆☆☆☆ If I could give ZERO stars to Safelite, I would. This has been a THREE-WEEK nightmare just to replace the back glass on my car. Appointment #1: The technician showed up with the WRONG glass and then told me I needed to purchase an additional $300 part. Annoying, but fine — I bought the part immediately. After that? Silence. No follow-up. No scheduling. I had to call multiple times just to get another appointment because no one could be bothered to contact me. Appointment #2 (today): I stayed up with NO SLEEP — I work nights — waiting during my service window. Ten minutes before the appointment window closed, they called to say they have NO IDEA where my glass is. How does a company whose entire business is auto glass not know where the glass is? Customer service has been just as bad. Long hold times, zero urgency, and representatives who act like they couldn’t care less about the inconvenience they’ve caused. No answers. No accountability. No solutions. At this point I’m left wondering: • Where is my glass? • Why has this taken three weeks? • When will this be fixed — if ever? This experience has been disorganized, unprofessional, and incredibly frustrating. I rearranged my schedule, lost sleep, and spent extra money for absolutely nothing. Save yourself the stress. Go anywhere else.
• JA

  Jennifer Anderson

  Feb 23, 2026
  5.0
  Great service - easy scheduling, timely, good communication, and came to me. Drake was super friendly and did a great job.
• DE

  Daniel Ely

  Feb 16, 2026
  5.0
  A little pricey but it was totally worth it for the convenience and customer service.
• BM

  Bryan Miller

  Feb 2, 2026
  5.0
  I received great customer service from the manager, James! Following the change of my windshield. One of the technicians somehow inadvertently broke A piece of plastic that protects the wiring on the rearview mirror. James didn’t hesitate to have the piece re-ordered and replaced! Thanks!