Many customers reported poor customer service, including unresponsive management and rude staff.
Quality of Service
Mixed reviews on the quality of car washes and detailing, with several customers noting that their cars were not cleaned properly.
Damage Accountability
Numerous complaints about the business's lack of accountability for damages caused to vehicles during washes.
Sales Practices
Customers expressed concerns about deceptive sales tactics, particularly regarding subscription services and upselling.
Staff Recognition
Some staff members, particularly Alicen, received positive mentions for their friendly and helpful service.
JH
James Henderson
Dec 27, 2025
2.0
First, and only time I tried this versus my usual place off Rd 423. Not impressed with the actual car wash which uses hard brushes or the additional paid cleaning package for my 4Runner. I had been on some dirt roads (not mud) but the dirt was still clearly on undercarriage, tires, mud-flaps, back door ledge, bugs juice on front and seats not wiped down. When you can see this immediately as you walk to your car you know they don’t really care.
AD
Animesh D
Dec 22, 2025
4.0
Liked this car wash - have courteous staff and detailing station. The car gets washed properly with having reasonable pricing. The vacuum station is located near after car washing and offer variety of self service drying station. The suction power of the vacuum is not that powerful. Overall clean and reliable cat wash.
TG
Tony Garakani
Dec 16, 2025
5.0
Under new ownership things are going well.
CK
Carmen Konert
Nov 23, 2025
1.0
Unresponsive, Unethical, and Zero Accountability
On September 25, 2025, this car wash caused visible damage to my car due to a clear malfunction in their equipment. Their staff documented the damage, took multiple photos, and completed an incident report on the spot—fully acknowledging the issue.
And then? Absolute silence.
No phone call.
No email.
No follow-up.
No apology.
Not even a basic acknowledgment after two written notices.
I have given this business every opportunity to do the right thing, and they have completely ignored me.
I am now giving the company until December 1 to contact me and resolve this matter. If I continue to be ignored, I will have no choice but to escalate with:
• My insurance carrier
• Texas consumer protection agencies
• Local news outlets (WFAA, FOX4, NBC5, CBS11, Telemundo, Univision)
• Public consumer-platform reporting
Customers should be aware:
If their equipment damages your vehicle—even with photos and a written incident report—they will not respond, take responsibility, or make it right.
Proceed at your own risk.
DD
danny does
Nov 16, 2025
1.0
I’ve been coming here for about 2–3 years and never had any issues with the regular washes, so I decided to try their full detailing service. Unfortunately, it was a pretty disappointing experience.
My dashboard was completely clean when I dropped the car off, but when I got it back, it had large smudges and streaks all over it almost like wax or greasy residue. I mentioned it to the manager, and he did try to fix it with some polish, which helped for a day or two, but the marks came right back. Now my dashboard looks worse than before, and nothing I do removes these stains.
I paid nearly $200 expecting my car to look better, not damaged. I’m really frustrated because I trusted this place for years. I hope they take this seriously and improve their detailing process so other customers don’t have the same experience.
Frequently Asked Questions About Raceway Express Car Wash
What are the operating hours for Raceway Express Car Wash?
Raceway Express Car Wash is open daily from 7:30 AM to 6:30 PM.
Where is Raceway Express Car Wash located?
The car wash is located at 3520 Main Street, Frisco, TX 75034, USA.
What payment options are accepted at Raceway Express Car Wash?
They accept American Express, Android Pay, Apple Pay, Contactless Payment, Discover, MasterCard, Samsung Pay, and Visa.
Does Raceway Express Car Wash have an online presence?
Yes, you can find them on their website at https://cleangetawayfrisco.com/locations/frisco/ and on Facebook at https://www.facebook.com/100541129300729.
What type of services does Raceway Express Car Wash offer?
Raceway Express Car Wash offers full-service car wash and auto detailing services.
Is Raceway Express Car Wash open on weekends?
Yes, it is open every day including weekends from 7:30 AM to 6:30 PM.
What nearby car maintenance services can I find near Raceway Express Car Wash?
Nearby, you can visit Kwik Kar Frisco for oil changes and automotive repair, Service Street Tire & Auto Repair, and Just Tires for tire and auto repair services.
Are there any pet services near Raceway Express Car Wash?
Yes, McKee's Pet Place nearby offers pet services, pet sitting, and is an animal shelter.
Where can I grab a coffee or food near Raceway Express Car Wash?
Paris Baguette is a coffee shop nearby, and Russo's New York Pizzeria offers pizza and dining options close to the car wash.
What medical and wellness services are available near Raceway Express Car Wash?
Nearby medical services include Frisco Periodontics and Dental Implants, Eyes In Sight optometrist, Texas Pain Treatment Center, and Epiphany Dermatology among others.