Enterprise Rent-A-Car

Reviews

• AQ

  Ahmy Q.

  2 days ago
  1.0
  Unbelievable. I just don't understand how an international car rental chain can work this way. Their current service standards are specifically designed to make customers life miserable. Their online reservation systems are crap. Online it's letting people make reservations across different locations however when you go to pickup the car, they tell you that they don't have a car to give you. This is ridiculous..after I was being told that they don't have a car for me for my confirmed reservation, I called them up on a different location to make a reservation again I confirmed multiple times that they do have a car for me and the person on the call confirmed that I will be able to get it. I took Uber then to get to that location to find out that they don't have a car either. Whoever booked it was in the Philippines as the contact center is there. In short, what I'm not able to understand is that they are a multinational chain, their systems and procedures are disconnected and are making their customers life miserable. They even we're not are to pull up my information from the previous record. Seriously! They need to fix things. To get a rental car, I have now spent more than a $100+ in Uber to get to different locations with no luck. Definitely wouldn't recommend it to anyone. Staff were really polite and apologetic for the problems that is out of their control.
• JW

  Jared Walker

  Nov 14, 2025
  5.0
  We had a wonderful insurance rental experience here. Everyone, to a person, was actively welcoming and helpful. The check out and in process was quick, and our vehicle was clean and comfortable. We will definitely come back the next time we need a rental. Thanks!
• ES

  Essam Sharaf

  Nov 2, 2025
  1.0
  Aggressive and impolite treatment from the agent. Needs to be reported to the headquarter. When I arrived late, the agent immediately became aggressive and raised his voice at me instead of offering any assistance. He even told me to “look at my watch,” as though speaking to me disrespectfully was acceptable customer service. Things escalated when he physically pushed me aside from in front of the door and shut it in my face. This behavior was completely unprofessional, unacceptable, and left me feeling shocked . No customer should ever be treated this way, and I will not be returning due to this unacceptable conduct.
• CM

  Carl Major

  Oct 21, 2025
  5.0
  The store manager miss Latoya was very nice and helpful. As well as her team I deal with this this office a lot. In this experience was the best so far
• DY

  DeeRoyalTof Yah

  Oct 15, 2025
  5.0
  What an excellent experience my family had renting from this Enterprise. We were first greeted by Jawaad Khan. Who is quite professionalism and knowledgeable. Got us in and our in a jiffy. Kade Gillespie was phenomenal. He was warm, kind, polite, helpful and gave great customer service. I'll be back if I need a rental in the future. Thanks guys!!!🤎💃🏽

Frequently Asked Questions About Enterprise Rent-A-Car