Enterprise Rent-A-Car

3.8
160 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Friendswood, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Friendswood location today.

Location

Enterprise Rent-A-Car
607 S Friendswood Dr, Friendswood, TX
77546, United States

Hours

Reviews

3.8
160 reviews
5 stars
101
4 stars
13
3 stars
1
2 stars
6
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, particularly at the Friendswood location, highlighting individuals like Brianna and Ivy for their exceptional service.

Reservation Issues

Several reviews noted problems with reservations, including cars not being available despite confirmed bookings, leading to frustration and disappointment.

Vehicle Condition

There were complaints about receiving damaged or poorly maintained vehicles, with some customers reporting issues like engine lights and cleanliness.

Response Time

Customers expressed dissatisfaction with long wait times for phone support and in-person service, indicating a need for improved responsiveness.

Mixed Experiences

While some customers had positive experiences, others reported significant issues, suggesting inconsistency in service quality across different visits.
  • KL
    Kenneth Longacre
    Nov 8, 2025
    1.0
    Very poor rental experience. When they called to confirm the reservation, I asked for them tonpick me up at 9am. They didn't show up, when I called they said they didn't know they were supposed to pick me up. They didn't have any small cars that I reserved via the insurance company. If I had known this I would have gone to a different location. They only cars they had were an upcharge. The car they gave me smelled horrible because they used way too much air freshener. I had to drive with the windows open and let it air out for the first few days of the rental. The car also needed an alignment and pulled to the right. Overall an absolutely horrible experience.
  • VP
    V P
    Nov 5, 2025
    5.0
    The staff are super warm, friendly, and professional. I'd totally recommend this place to anyone who needs to rent a car.
  • TT
    Tamia Thompson
    Oct 17, 2025
    5.0
    It’s a cool company
  • EP
    Erik Phelps
    Oct 15, 2025
    1.0
    I got there a little bit later than planned and they said they gave the car away. Had nothing else for me. They didn’t even offer to help me find a car at a different location. I had to do all of that on my own.
  • YW
    Y Watson
    Oct 14, 2025
    2.0
    This location gets a ding for renting me a damaged car. The service engine light came on and I was over 400 miles from home. Road Side and the Escalation department were absolutely USELESS. They sent me to another location that had NO vehicles available. I called back over 5x, more lies and no help.However, customer service agents at this location are great.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Friendswood, TX?

Enterprise Rent-A-Car in Friendswood offers a wide range of vehicles including cars, vans, and luxury cars, suitable for errands, shop repairs, or weekend getaways.

What are the operating hours of Enterprise Rent-A-Car in Friendswood?

The Friendswood location is open Monday through Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.