Enterprise Rent-A-Car

Reviews

• MC

  Monique Carpenter

  3 days ago
  1.0
  This is the absolute worst location, do not waste your time here. I’ve gone here twice and both times the service was slow, or non existent, and the rental wasn’t ready at the time designated, causing significant delays in my travel plans (not minutes…HOURS). I just called another location, they were able to get me a rental within 30 minutes, so it’s obviously not all enterprise locations, but I can guarantee I will never use this location again, save yourself the hassle.
• JS

  John Santos

  Apr 6, 2026
  1.0
  The African-American lady working today was very unhelpful and dismissive of me and kept asking me for my phone number even though I told her I didn’t have a reservation and demanding that she didn’t see me in the system as if I didn’t already tell her I’m not in the system. Then after saying well, just to let you know it’s gonna be a long wait for like two hours. She didn’t have any vehicles until the end of the day which is normal but clearly on her face said She looked like she didn’t even wanna help me based on her attitude as well. I went up the Street to a different location and got taken care of within 10 minutes. The staff was very nice and helpful and I recommend you go to the Golden triangle location.
• BA

  bryan austin

  Apr 3, 2026
  5.0
  Samantha was a pleasure to talk to and made sure I was taken care of. Thank you
• JF

  Jeremy Feghali

  Apr 3, 2026
  5.0
  I want to give Landon a shout out! He was incredibly kind, professional, patient, and comforting. I got in a car accident earlier in the day, and Landon's happy and energetic demeanor made a considerable and positive difference in my day. He is passionate about serving and helping people. He's an asset to this company! Also, I didnt have any significant interaction with Samantha, but she was very helpful the next day by calling me back and giving me the information I had requested. Great team at this location!
• BB

  Barukh

  Mar 11, 2026
  5.0
  Exceptional Customer Service – Ronesha Sets the Standard! My experience at the Enterprise location on Lower Sonoma Ln in Fort Worth was absolutely outstanding, and it was all thanks to the manager, Ronesha. During a time when I truly needed help, Ronesha went far beyond what anyone would normally expect. She took the time to listen, understood my situation, and personally made sure everything was handled smoothly. Her professionalism, kindness, and dedication to customer care are rare to find today. What impressed me most is that she doesn’t just manage the office — she leads by example. Ronesha clearly puts customers first and goes the extra mile to ensure people leave feeling taken care of and respected. The entire experience was smooth, welcoming, and stress-free. If you are looking for a place where you can feel comfortable, be treated with genuine care, and rent a vehicle without hassle, this Enterprise location is the place to go. Enterprise is fortunate to have a manager like Ronesha representing their brand. She truly deserves recognition for the exceptional service she provides to the community. I will absolutely return here for future rentals and highly recommend this location.

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