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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.8
(224 reviews)

Business Details

300 W Loop 820 S, Fort Worth, TX
76108, United States
(817) 367-6148

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Fort Worth, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our David Mcdavid Ford location today.

Location

Enterprise Rent-A-Car
300 W Loop 820 S, Fort Worth, TX
76108, United States

Hours

Reviews

3.8
224 reviews
5 stars
140
4 stars
12
3 stars
10
2 stars
6
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Justin, Drew, and Jordan.

Communication Issues

Several reviews mentioned poor communication, including difficulty reaching the branch by phone and lack of follow-up on issues.

Vehicle Quality

Customers reported mixed experiences with vehicle conditions, with some receiving clean and well-maintained cars, while others encountered issues like faulty tires and unpleasant odors.

Reservation Problems

Multiple customers expressed frustration over reservation issues, including unavailability of reserved vehicles and poor handling of insurance claims.

Mixed Experiences

While many had positive experiences, a significant number of reviews reflected dissatisfaction with service quality and management responsiveness.
  • SC
    Sarah Connolly
    5 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • SS
    Sean Soria
    6 days ago
    5.0
    Ed helped get me in our rental today and went so far above and beyond. He’s truly a wonderful representative of your company and deserves to be recognized for his actions. Ignore the negative reviews and just go to Ed, he’s great! 💯🔥
  • JF
    JK F
    Feb 17, 2026
    5.0
    Met me at the body shop with replacement vehicle, incredibly helpful!
  • DF
    Dorothy FULLER
    Jan 16, 2026
    5.0
    Everything about enterprise was excellent all the persons I had contact with were excellent. I will definitely use Enterprise again
  • DM
    Dawn Matthews
    Jan 13, 2026
    1.0
    Beware! This location is known for having you sign documents under false pretenses! They also are known for deducting money from your account without your knowledge! I was taken for 749.00 and was promised it was “covered” by insurance. Then the manager told me he would see what he could do to fix the problem but never got back with me. I then contacted corporate and was told that they would turn it over to escalations and they would be getting a hold of me. No one did that either. Then was told I needed to contact the location so I did and still nothing was resolved other than excuses! The lie to get you to agree to things that make them more money. Then the manager, Justin, lies to make excuses. I hope that you are not a victim like me! Go anywhere else but enterprise! I have reported it to BBB and noticed they have a F+ rating. Not surprised

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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