Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Justin, Drew, and Jordan.
Communication Issues
Several reviews mentioned poor communication, including difficulty reaching the branch by phone and lack of follow-up on issues.
Vehicle Quality
Customers reported mixed experiences with vehicle conditions, with some receiving clean and well-maintained cars, while others encountered issues like faulty tires and unpleasant odors.
Reservation Problems
Multiple customers expressed frustration over reservation issues, including unavailability of reserved vehicles and poor handling of insurance claims.
Mixed Experiences
While many had positive experiences, a significant number of reviews reflected dissatisfaction with service quality and management responsiveness.