Need a rental car in Fort Worth, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Fort Worth 7th Street location today.
Feedback on customer service is mixed; while many praised the staff for being friendly and helpful, several reviews highlighted unprofessional behavior and poor communication.
Vehicle Quality
Customers reported issues with vehicle availability and condition, including receiving cars with damage or not matching their reservations.
Efficiency
Many customers appreciated the quick rental and return processes, although some experienced delays and chaotic situations at the counter.
Staff Performance
Certain employees received high praise for their exceptional service, while others were criticized for rudeness and lack of professionalism.
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Sarah Connolly
5 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
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BRYON JOHNSON
Feb 23, 2026
5.0
Im setting up a business account with them .it's my only go to from here on out when ever it come to car or truck rentals . Enough said. Thanks for attentiveness and curdiousness to all your guests.
IK
Ihg Kjr
Feb 19, 2026
4.0
Helped my mom through a rough patch
LP
Lance Polk
Feb 17, 2026
5.0
Best Enterprise location I’ve worked with - huge shoutout to Tajae, Ali, and Jordan for taking care of me. Best rental spot in FW hands down.
KK
KASSANDRA
Jan 11, 2026
1.0
I am extremely disappointed with the level of customer service I received. My concerns were not taken seriously, communication was poor, and there was a clear lack of professionalism throughout the interaction. I attempted multiple times to resolve the issue, but no meaningful effort was made to assist me. Customer service should be responsive, respectful, and solution-oriented—unfortunately, that was not my experience. I would not recommend this business based on how this situation was handled.
Whoever worked on this day and answered the phone was very unprofessional. Highly do not recommend this location
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