AutoZone Auto Parts

Reviews

• JT

  John Thompson

  Apr 16, 2026
  5.0
  Manager super nice
• CB

  Comekia Blake

  Apr 8, 2026
  5.0
  5‑Star Review for AutoZone & Manager David I had an amazing experience at the AutoZone here in Forney this morning, and I want to give a full 5‑star rating to both the store and the manager, David. In today’s world, great customer service is rare, so when someone goes above and beyond, it truly means something to me. My headlight had gone out, and I wasn’t even sure which one to buy. David took the time to help me figure out exactly what I needed. I mentioned that my husband was out of town and that I was planning to YouTube how to install it myself. Without hesitation, he asked if my car was outside and offered to put the headlight in for me. He stepped outside, installed it, made sure everything worked, and never once tried to oversell or push anything extra on me. As a woman, that level of honesty and respect matters. When I tried to pay him for his help, he refused and simply said he was glad to assist. David was kind, considerate, patient, and genuinely helpful. You just don’t receive service like that anymore, and I truly appreciate him for making my day easier and safer. Thank you, David, and thank you, AutoZone, for having employees who still believe in real customer care.
• KD

  Kenneth Dutton

  Mar 27, 2026
  1.0
  Absolutely terrible experience at the AutoZone on Highway 80 in Forney. I called ahead to confirm they had the exact parts I needed. The employee assured me they did. I even told them I’d be there in 15 minutes, and they said they’d pull the parts when I arrived. Sounds simple enough, right? Wrong. I show up, and suddenly no one knows anything. They don’t have the parts, and when I explain that someone from THEIR store confirmed it, I’m told they have no idea who I spoke to. So I dial the exact same number I originally called… and it rings right there in the store. Yet somehow, they still “don’t know” who answered. Completely unacceptable. While I’m standing there waiting for someone to figure it out, it somehow gets worse. The employee helping me is mid-search when the manager walks over, shuts down the register we’re using, and forces us to move to another one instead of just finishing the transaction where we were. No explanation, no apology, just unnecessary disruption. Between the misinformation, lack of accountability, and disorganized service, this place clearly has no idea what it’s doing. Don’t waste your time—call somewhere else, or better yet, go somewhere else entirely.
• DM

  Devon Murphy

  Mar 12, 2026
  5.0
  Jesus A. Was extremely helpful, gracious, and patient. I recommend him for a raise. G
• JO

  Julio Ortiz

  Mar 1, 2026
  5.0
  Very helpful people working here.

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