Business Details
About
Tire Shop
Location
Hours
Reviews
4.0
236 reviews
5 stars
163
4 stars
11
3 stars
7
2 stars1
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Darren and Junior for their exceptional service.
Management Issues
Several reviews mentioned poor management practices, including rude behavior from managers and lack of support for employees, which negatively impacted customer experiences.
Product Quality
Customers expressed dissatisfaction with the quality of products, particularly regarding used wheels and issues with tire installations.
Communication
There were mixed reviews about communication, with some customers appreciating clear explanations while others reported confusion and lack of follow-up.
Timeliness
While some customers noted quick service, others experienced long wait times and delays in service, leading to frustration.
- JVJosé Rodolfo Vetencourt3 days ago5.0Excelente atención por parte de Carlos
- AGAshton Gilmore3 days ago5.0ask for carlos he gone get you right , guaranteed to leave with wheels.
- DDDimitriNov 1, 20255.0Excellent customer service Good product recommend
- AJA JOct 15, 20255.0My very honest review: Within the same day I reached out I was able to arrange to get all new tires installed on my car after blowing up one wheel and having horribly bald tread on the others. The manager was quick to respond to my request and set something up for me. Also my infant threw up in my car just before arriving and the smell lingered horribly but they didn’t make any judgmental remarks or faces while getting the job done lol. If you lease with raw READ everything within the contract. If you don’t want extra stuff then be sure to clarify that prior to service as well as ensure you don’t sign a contract saying you agree to pay for any extra stuff. Make sure you fully understand all terms and conditions or ask questions if you don’t. Communication is super valuable to the agents, manager, and yourself. Initially I became a bit offended during a later conversation with the manager BUT when I mentioned that in the midst of my own frustration he clarified it’s really not his intention- and well I came to understand the load of responsibility of management and his desire to put emphasis on how important it was to make sure expectations were met given the fact that I actually neglected to meet them. Even then he extended grace when he really wasn’t obligated to and I genuinely appreciated it. He meets his end of the deal just make sure you can meet yours. The other employees of this location were also very kind. Junior, I believe his name is, has great customer service.
- TTTonyOct 15, 20251.0Carlos was extremely helpful and very detailed with everything I asked about. His boss on the other hand treats him horrible, and in front of customers. This isn’t right!! I felt bad for Carlos after the remarks he said to Carlos after Carlos specifically told him I’m with a customer right now
Frequently Asked Questions About RAW Wheels & Tires
How does your program work?
We're all about making the wheels, tires, accessories and services you need and want affordable. We have a Buy-It-Today or 9-Months (41 Weeks) Early Purchase Option. Our 9-Months (41 Weeks) Early Purchase option allows you up to about 9 months (41 weeks) to pay off your wheels and or tires at our cash price. We also have Rent-To-Own, which allows you up to 82 weeks to pay off your wheels and/or tires. With Rent-To-Own if you don't pay your balance in full within 9 months (41 weeks), you'll receive 50% off of your remaining agreement balance if you decide to payoff your agreement early. You can fill out our online application to be pre-approved.
Or, if you have any questions, please click here to contact your local store or call us at 888-505-TIRE (8473) and press #1. You can also email us at customerservice@rentawheel.com.
How much do wheels and tires cost?
Price is determined by size and finish. But as one of the largest wheel and tire retailers in the country, we can sell wheels and tires at great prices.
Not only is our cash price in line with the other big players, but we also offer flexible payment options like 9-Months (41 Weeks) Early Purchase Options and weekly low payments for as long as 82 weeks. In short, we'll put together a payment process that works for you.
Please click here to contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
Can I purchase or rent to own only?
Yes, both! You can purchase or Rent-To-Own only tires and wheels. You can also buy or Rent-To-Own just one tire/wheel or a thousand. We're flexible! We carry a variety of tires for passenger, performance, truck and off-road vehicles, all latest styles and brands of wheels, all available to buy or through our Rent-To-Own program.
What do I need to rent wheels & tires/What to bring?
To qualify for our Rent-To-Own program we have a few simple requirements. In order to open an agreement, you will have to show proof of employment (paycheck stub), proof of vehicle insurance, vehicle registration, driver's license, proof of address (utility bill) and 5 references. If you have any questions regarding our requirements, please contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
How does the referral program work?
Earn $50 toward your account for every friend you recommend that becomes a customer. There is no limit! Refer as many friends as you would like. Simply call the store with their name and number and we’ll do all the work. Qualifications: You must be an active customer in good standing. The referred customer must open a new rent-to-own agreement with us for a set of wheels and/or tires. It’s simple!
Please contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
How does the payment program at RAW Wheels & Tires work?
RAW Wheels & Tires offers flexible payment options including a Buy-It-Today or 9-Months (41 Weeks) Early Purchase option, and Rent-To-Own plans that allow up to 82 weeks to pay off your wheels and/or tires.
What determines the cost of wheels and tires at RAW Wheels & Tires?
Prices depend on size and finish, but the store offers competitive cash prices and flexible payment options to fit your budget.
Can I purchase or rent-to-own only certain wheels or tires?
Yes, you can choose to purchase or rent-to-own any quantity of wheels and tires, from one item to many, with flexible options available.
What do I need to bring to qualify for the Rent-To-Own program at RAW Wheels & Tires?
You need to provide proof of employment, vehicle insurance, vehicle registration, driver's license, proof of address, and 5 references.
How does the referral program at RAW Wheels & Tires work?
You earn $50 toward your account for every friend you recommend who becomes a customer and opens a new rent-to-own agreement. There is no limit to referrals.
What are the operating hours for RAW Wheels & Tires in Farmers Branch, TX?
The store is open Monday through Friday from 10:30 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.
Where is RAW Wheels & Tires located in Farmers Branch, TX?
It's located at 12825 Josey Ln., Farmers Branch, TX, 75234, United States.
What nearby dining options can I visit before or after shopping at RAW Wheels & Tires?
Nearby Mexican and American restaurants include La Costa Nayarit Mexican, Uncle Vinnie's, Bo's Subs & Spuds, and Old City Cafe, perfect for a meal during your visit.
If I'm visiting RAW Wheels & Tires, where can I find automotive repair or related services nearby?
Rent A Wheel automotive repair is located close by for additional vehicle services you might need.
What local services are nearby RAW Wheels & Tires that might benefit customers?
Nearby services include Medical Clinic of Farmers Branch for healthcare, Valley View Pharmacy for medical supplies, and Westlake Ace Hardware for home improvement needs.