Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Darren and Junior for their exceptional service.
Efficiency
Many reviews highlighted the quick and efficient service, with customers noting that they were able to get in and out in a timely manner.
Product Quality
Customers expressed satisfaction with the quality of tires and rims, often mentioning that they received good deals and were pleased with their purchases.
Management Issues
Some reviews pointed out negative experiences with management, particularly regarding communication and customer treatment, suggesting a need for improvement in this area.
Mixed Experiences
While many customers had positive experiences, there were also several complaints about rude behavior from staff and issues with payment processing, indicating inconsistency in service.
BD
Bobby Driver
2 days ago
5.0
Darren and the staff are very knowledgeable of the products. Very helpful with explaining all of the available options to find a perfect fit.
KS
kenneth smith
6 days ago
5.0
Krissy,Diana, Darren are the best and most professional people I have been around. And I recommend mending you 100%
TO
Tori Ontiveros
Feb 25, 2026
5.0
Great customer service got me in and out and made sure I had all the paper work I needed!
Darren is really professional with a grrreat sense of humor. Heβs very thorough . I have been back to RAW on Josey Lance Tires at least 6 times , paid in full. I recommend RAW on Josey Lane in Farmers Branch. I always leave better than I came. Six times
Frequently Asked Questions About RAW Wheels & Tires
How does your program work?
We're all about making the wheels, tires, accessories and services you need and want affordable. We have a Buy-It-Today or 9-Months (41 Weeks) Early Purchase Option. Our 9-Months (41 Weeks) Early Purchase option allows you up to about 9 months (41 weeks) to pay off your wheels and or tires at our cash price. We also have Rent-To-Own, which allows you up to 82 weeks to pay off your wheels and/or tires. With Rent-To-Own if you don't pay your balance in full within 9 months (41 weeks), you'll receive 50% off of your remaining agreement balance if you decide to payoff your agreement early. You can fill out our online application to be pre-approved.
Or, if you have any questions, please click here to contact your local store or call us at 888-505-TIRE (8473) and press #1. You can also email us at customerservice@rentawheel.com.
How much do wheels and tires cost?
Price is determined by size and finish. But as one of the largest wheel and tire retailers in the country, we can sell wheels and tires at great prices.
Not only is our cash price in line with the other big players, but we also offer flexible payment options like 9-Months (41 Weeks) Early Purchase Options and weekly low payments for as long as 82 weeks. In short, we'll put together a payment process that works for you.
Please click here to contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
Can I purchase or rent to own only?
Yes, both! You can purchase or Rent-To-Own only tires and wheels. You can also buy or Rent-To-Own just one tire/wheel or a thousand. We're flexible! We carry a variety of tires for passenger, performance, truck and off-road vehicles, all latest styles and brands of wheels, all available to buy or through our Rent-To-Own program.
What do I need to rent wheels & tires/What to bring?
To qualify for our Rent-To-Own program we have a few simple requirements. In order to open an agreement, you will have to show proof of employment (paycheck stub), proof of vehicle insurance, vehicle registration, driver's license, proof of address (utility bill) and 5 references. If you have any questions regarding our requirements, please contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
How does the referral program work?
Earn $50 toward your account for every friend you recommend that becomes a customer. There is no limit! Refer as many friends as you would like. Simply call the store with their name and number and weβll do all the work. Qualifications: You must be an active customer in good standing. The referred customer must open a new rent-to-own agreement with us for a set of wheels and/or tires. Itβs simple!
Please contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
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