Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Elgin #580 in Elgin, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Elgin, TX or call us at (512) 285-4601.
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude and unhelpful.
Staff Knowledge
Staff knowledge varies significantly; some employees are noted for their expertise, while others are described as lacking knowledge about products.
Product Availability
Customers appreciate the variety of products available, but there are complaints about incorrect items being provided.
Store Management
Management is often criticized for poor customer service and handling of issues, leading to negative experiences for some customers.
Positive Experiences
Several customers reported positive interactions with specific employees who provided excellent service and assistance.
RR
RunesLikePrunes
Nov 2, 2025
1.0
Very slow and terrible customer service. No point in making online orders they wait till you get there to fetch the parts and lazily look in the back for them.
LL
LST LLS
Aug 23, 2025
5.0
Everytime I have come here, I left fully satisfied! Shout out to AARON, who has helped me multiple times even changing my headlight. He is good at his job and very polite. Just what you want to see in a small town. Also, Thank you to manager Christina for helping my son try to find a solution without being rude or mean. You were very gentle with him.
Thanks
from the BLACK Tahoe
CL
Craig Leach
Aug 13, 2025
1.0
2nd time visiting this store in 2 years, last time was a horrible experience as well. My customer purchased a caliper at a different store, they gave him the passenger side instead of the driver side. Customer had no idea they gave him the wrong one, he installed it and could get the fluid bled correctly cuz it was for the other side. He didn’t have the box anymore cuz he replaced it on the side of the road. Manager told me for warranty purposes I had to have the box. I explained that the other store sold him the wrong one, she instantly said that he specifically asked for the passenger side, which she had no way of knowing if that’s true or not. I’m a mechanic, have to deal with this kind of garbage quite frequently, have to work out in the heat, while these people stand in the ac giving excuses for why they can’t help. This is EXACTLY why I don’t use autozone, specifically this location. Every time I, some smart Alec behind the counter, being lazy, not caring at all about the inconvenience they cause. There’s not enough bad words for this location and the company as a whole. I spend several hundred grand a year at their competitors, this is just one of the many reasons why. I strongly suggest visiting any other parts store than this establishment. They have one job, provide the correct parts, but that’s impossible for them. I have to help my customers, diagnose, remove the parts, install the parts, all in a timely manner with top quality service. These guys can’t complete one simple task without at least one major mistake. I’m clueless as to how they’re in business, they’re like the McDonalds of automotive parts.
MH
Martinez Humberto
Aug 13, 2025
5.0
Muy surtido
MC
Megan Cargill
Jul 16, 2025
2.0
We had two broken studs on our vehicle causing the vehicle to vibrate while driving. We quickly
pulled into this store because of proximity.
my husband purchased items needed to repair rotor and broken studs, tools to fix the vehicle. He asked the customer service representative at checkout to borrow a hammer for repair, we were lended a hammer.y husband said it was a female who checked him out. A male worker came outside and lended us his personal tools from his vehicle. We already at this time had the tire, caliper and rotor off. We proceeded to work on studs.
We decided to go ahead and buy more studs to replace all, which we were going to do later, as we only wanted to repair two missing ones. I went inside and a lady a couple computers down asked me if we could move our vehicle to work on it. I told her we could not that it was already without tire, caliper and break. She proceeded to tell me that we were imposing on customers entering the building. Told me that in the figure repairs were to be done at the side of the building, she was very demanding and irritated. I told her that I would tell my husband. We were one of 3 vehicles there, many customers were in and out without inconvenience.
My husband had to go back in for a larger jack. The woman who told us that we needed to move our vehicle didn't look at my husband and he felt that she was consciously avoiding looking or talking to him.
Once we finished our repairs my husband went inside and returned the tools lended to us. He stated have a nice day, the manager rolled her eyes at my husband.
I went back inside to ask for cooperates phone number and the lady told me, it's outside on the door. I asked for her name, she told me. I then asked if she was the store manager, she said she was. When I was leaving she said have a nice day. I turned around and stated that, that is what my husband said and she rolled her eyes. She started to get a bit loud and argue as I was walking out of the store but I walked off.
The manager during my shopping asked an employee if they got her a large or small coke and stated that she would cut him down to one day next week if he got the wrong size. I assume she was joking but I found it tacky.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Elgin, TX?
AutoZone Auto Parts in Elgin, TX is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.
Where is AutoZone Auto Parts located in Elgin, TX?
The store is located at 411 E US Hwy 290, Elgin, TX 78621, USA.
What services does AutoZone Elgin #580 offer for customer convenience?
They offer in-store pickup, same-day delivery, and curbside pickup services.
Which brands of automotive parts can I find at AutoZone Elgin?
AutoZone Elgin carries brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Auto Parts in Elgin provide car batteries or brake pads?
Yes, they offer car batteries, brake pads, and other auto parts and accessories.
How can I contact AutoZone Auto Parts in Elgin for customer service?
You can call them at (512) 285-4601 or email customer.service@autozone.com.
Are there any nearby dining options if I visit AutoZone in Elgin?
Yes, nearby you can find Golden Chick, Morelia Mexican Cafe, The Taco Stop, Las Salsas Taqueria, White Box Chicken IV, and Taquitos El Tapatio for a variety of fast food and Mexican restaurant options.
What nearby automotive-related stores are close to AutoZone in Elgin?
Close to AutoZone, you'll find A-Line Auto Parts, O’Reilly Auto Parts, and Jacks Tires and Wheels for additional automotive parts and services.
If I need beauty or personal care services near AutoZone Elgin, where can I go?
Nearby beauty salons like Angel's Hair Salon, Jennifer Braiding Hair, and Angie’s Hair Salon in Elgin offer beauty and spa services.
What should I know about AutoZone Elgin's history and online presence?
AutoZone Elgin has been established since 1979, and you can find more information or shop online via their website or Facebook page.