Tommy's Express® Car Wash

Reviews

• JR

  Jay Rod

  Dec 18, 2025
  1.0
  This business is completely unprofessional. The manager, Jorge, repeatedly changed his statements and could not keep a consistent position. My vehicle was severely damaged, and every step afterward was met with excuses, delays, and shifting requirements. Their preferred body shop admitted Tommy’s Car Wash told them to do it a cheaper way because the estimate because it was “too high.” When I sought quotes elsewhere as requested by Jorge, he continued to reject them—despite me submitting exactly what they claimed was required. Even then, Jorge dismissed the documentation as “inaccurate” without justification. The issue was eventually settled, but only after unnecessary obstruction and bad-faith handling. This company does not operate with integrity and cannot be trusted to stand by its word.
• EM

  Eddie Martinez

  Dec 15, 2025
  1.0
  I normally enjoy highlighting places that provide great service and quality products. However I have to inform people of this place. Keep in mind that these are people I dealt with and my only issue is with the either the manger on duty or the franchisee owner who refuses accountability. I went to the car wash to get my wife’s truck cleaned up, as she was pregnant at the time, and I figured stop there since we called ahead to see if they took cash. They said yes and we were in the area. I drive up and they asked me to remove some stuff from the bed (sandbags) which I did. As I got in line Jorge (manager on duty ) came back out stopping the line as I was the next car in line. He said that I couldn’t go through unless I cleared out the bed of the truck. I was confused as that’s not why I was asked but I complied anyways grabbing some straps a hook and some mud shoes. He did explain that it was for safety and to avoid any damages, he was not rude simply firm. I had no issue with that. I paid for the best wash they had so I figured it had some truth to it as it should add more washes and liquids. After holding up the line I jumped back into the truck and they pushed the button and sent me into the wash. I pulled in to use the vacuum and dry off the excess. Even bought their little towel and vent scent. As I’m drying the truck I noticed a missing piece. I went back right away and Christopher came out. I showed him the picture of the missing piece with the broken bracket and he kindly went down the line and found it, and handed it to me. I went to check to see if I could put it on but as you can see it’s warped and the bracket is broken. I went back and asked about their warranty process. Christopher explained it to me and so I mentioned wanting to speak to the manager on duty. He went in and after a few minutes Alyssa came out with an iPad saying she was gonna document it, which she did but manger on duty didn’t come back out. I asked her the same thing , if I could speak to him and he still didn’t come out so I waited and got his name. As I was getting ready to leave I saw Mr. Jorge drive off in his truck. This is my situation. Let me add that a lady with her kids asked me if that had happened in the car wash I said yes and she told me that something on the same side (passenger) had broken. She even mentioned it to Alyssa before I left I don’t know why happened there. But that’s two vehicles in less than an hour. They denied my claim saying wear and tear and “policy” which they don’t attach the policy and the response says it didn’t malfunction but clearly it ripped a piece off of a truck that was bought at a dealership not more than 3 months before. This happened at the end of the month. November 29 just past noon. Damage was on the passenger side
• FG

  francisco garcia

  Nov 28, 2025
  5.0
  Always Running smooth, always great and friendly customer service.
• MT

  marty thompson

  Nov 21, 2025
  3.0
  Nice car wash, however their vacuums do not function properly
• JB

  Jaime Badillo

  Nov 1, 2025
  1.0
  I’ve been a customer of this location since the day they opened. At first everything was excellent! The car would wash great and dry very well to where I didn’t have to get off and wipe it down. Now the car comes out with spotty dirty areas everywhere and the car comes out soaked all the way around, water spots all over the body of the car and wet windows so every time I have to get off and hand dry the car. I cancelled my membership and we’ll be looking for another wash.

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