Enterprise Rent-A-Car

Reviews

• IR

  Ino Ruiz

  5 days ago
  3.0
  It was not the best experience. Unfortunately, I cannot blame the personnel entirely, but I tried to rent a car. I was picked up by a friendly driver and ultimately. I spent 45min at theocation trying to self resolve an issue for something was not within their control, but c'est la vie. They did make a call to the validity of my license which had an unusual deformation or damage on the tip of the edge. He went back to make a call. Recommended he could take a receipt for a new license, but the DMV stated I was not eligible for an online or telephonic renewal. Other agencies have accepted the same license without issue, but the folks at Enterprise decided against it. The low score is ultimately for the store to provide the service in a timely fashion. Abel, is the decision maker on this one. Though I appreciate his sticking to his guns, I didn't end up getting a rental in a timely fashion. I ended up making a needless trip to the DMV for a lesson in semantics. The Enterprise team said because of the damage to the license I needed to "renew" the license online. As stated earlier, I wasnt eligible. The DMV, verified that the card was still valid, said that I could "replace" the card online I do appreciate their willingness to shuttle me around. That was helpful, and bought time for a solution to arise. Ethan...thank you for your patience and support. Had it not been for you, the transaction and reservation with Enterprise would have been lost. I would have had to critically alter travel plans. God send. I recommend making sure that your documentation is in good order, but overall. It worked out, and that was as a result of the staff. Abel said bottom line, they had cars to rent, and that I would get it...and it did, eventually. Another thing about this location are it's business hours...7:30am to 6pm on weekdays. It's limiting, and even more so without an after hours drop off. It's a way, but there's other ways. The location is close, and the staff are helpful. I appreciate that.
• AG

  Alicia Gonzales

  Dec 22, 2025
  5.0
  Great customer service, rental process was fast and easy.
• JJ

  Juri

  Dec 21, 2025
  5.0
  The Enterprise location on S. Desert Blvd is great, very professional, patient, and understanding. Everything was seamless, no issues with anything, very satisfied with my experience here, will definitely rent here again.
• GB

  Ginnie Bernhardt

  Dec 17, 2025
  5.0
  Once again Enterprise lived up to its hype. The people were wonderful and the car I rented was great. I will never hesitate to use them again! I don't have a photo to add but I would if I could!
• DB

  Debbie Brown

  Nov 24, 2025
  1.0
  The Enterprise locations in El Paso are an absolute nightmare. You'll call customer service and be told no problem. And once you get to the store there are no cars. You'll spend the entire day stressed and trying to figure things out. The only one thats worth even trying is the one on desert blvd. Honestly save your self a headache and go with anyone else. Uber if you have to.

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