Enterprise Rent-A-Car

4.1
1118 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1230 E Pleasant Run Rd, Desoto, TX
75115, United States
(972) 224-1915
https://www.enterprise.com/en/car-rental/locations/us/tx/desoto-0930.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Desoto, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Desoto location today.

Location

Enterprise Rent-A-Car
1230 E Pleasant Run Rd, Desoto, TX
75115, United States

Hours

Reviews

4.1
1,118 reviews
5 stars
708
4 stars
133
3 stars
72
2 stars
50
1 star
155

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Taylor and Davante.

Cleanliness Issues

Several reviews highlighted problems with the cleanliness of the rental cars, including reports of vehicles smelling of smoke and being dirty.

Long Wait Times

Customers frequently reported long wait times for both pickup and drop-off, with some experiencing delays of over an hour.

Reservation Problems

There were multiple complaints about issues with reservations, including overbooking and changes to pickup times.

Mixed Experiences

While some customers had positive experiences, others reported significant frustrations, indicating inconsistency in service quality.
  • KW
    Kevin Willis
    4 days ago
    4.0
    Very good customer service when I booked the car and when I returned it.
  • SW
    Shan Warren
    6 days ago
    5.0
    The staff at the Enterprise Today was the best good customer service offer me water and gave me a nice upgrade suv Thank u Marlon and the Staff Job well Done see yall soon
  • MS
    Martina smith
    Dec 31, 2025
    1.0
    Called twice both times someone put me on a dead silent hold for over 20 min both times. I had my ear piece in, so I forgot I was on hold. I had online issues so I called to try to resolve it. Never did so I just canceled.
  • SH
    Shamiya Holly
    Dec 14, 2025
    5.0
    I had an accident on the 29th of Nov and was able to pick up a rental by the 2nd of Dec the process was quick & easy. When I had to drop off the rental that was also a quick breeze.
  • DJ
    DABLACButterflyAH snake crushA, TRU JERUYaya
    Dec 10, 2025
    5.0
    Hey!Taylor my rental went well, the reason for the review is that you really where tuned in on why my previous experience didn't go so well, some time ago, and she immediately made me feel better about the situation, offered a solution that I was major happy with so, I decided to tell everyone! Customer service is still in style...., you might be Taylor BELLARD, BUT, you are Taylor-made for what you do 📢👍👍
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Desoto, TX?

Enterprise Rent-A-Car is located at 1230 E Pleasant Run Rd, Desoto, TX 75115.

What are the operating hours for Enterprise Rent-A-Car in Desoto?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 1:00 PM.