Enterprise Rent-A-Car

4.1
1108 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1230 E Pleasant Run Rd, Desoto, TX
75115, United States
(972) 224-1915
https://www.enterprise.com/en/car-rental/locations/us/tx/desoto-0930.html
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About

Car Rental AgencyVan Rental
Need a rental car in Desoto, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Desoto location today.

Location

Enterprise Rent-A-Car
1230 E Pleasant Run Rd, Desoto, TX
75115, United States

Hours

Reviews

4.1
1,108 reviews
5 stars
701
4 stars
130
3 stars
71
2 stars
50
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Taylor and Davante.

Cleanliness Issues

Several reviews highlighted problems with the cleanliness of the vehicles, including dirty interiors and unpleasant odors.

Long Wait Times

Customers frequently reported long wait times for vehicle pickup and service, with some waiting over an hour.

Reservation Problems

There were multiple complaints about issues with reservations, including overbooking and delays in vehicle availability.

Mixed Experiences

While some customers had excellent experiences, others reported significant frustrations, indicating inconsistency in service quality.
  • ED
    Elizbeth D
    6 days ago
    5.0
    Brooke and her fantastic customer service is why I’m giving this location 5 stars!
  • SB
    Shatovia Bryant
    Nov 16, 2025
    5.0
    Robert was very professional with my car rental. Thank you Robert for a great experience. Your awesome!!!
  • KC
    Kerry Carter
    Nov 14, 2025
    5.0
    Had a very good rental in DeSoto.
  • AM
    Alethia Moore
    Nov 12, 2025
    5.0
    I have nothing but great things to say about the staff. They were extremely efficient personable and patient.
  • TH
    Ty Hunter
    Nov 4, 2025
    1.0
    This is my second time in 2 weeks I’ve been to this location . First time I got a disgusting car . Unfortunately was in a rush so I couldn’t complain . 2nd visit . I come to pick up a vehicle wasn’t greeted for 30 mins as I watched them continue to check people in as if I was invisible . Today is the same thing . Cars interior is absolutely disgusting seats are gross . I’ve now been here an hour customer service is a 0/10
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Desoto, TX?

Enterprise Rent-A-Car is located at 1230 E Pleasant Run Rd, Desoto, TX 75115.

What are the operating hours for Enterprise Rent-A-Car in Desoto?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 1:00 PM.