SIXT Car Rental - Dallas/Fort Worth International Airport (DFW)

Reviews

• DD

  Dee

  1 day ago
  1.0
  Absolutely disappointed with this company! I have rented cars from enterprise many times before and never had an issue. First time renting a car with SIXT because I was in Miami and was referred to it. Since then, it’s been an endless nightmare. I was told that everything was fine after i returned the car, and found out after a month that i had to pay over $1,800 charge on damages. Luckily i took pictures and videos of everything. I contacted them about the chargers and provided evidence that nothing they were claiming was my doing. Anyways, 4 months of back-and-forth emails I finally received an email saying all incorrect chargers were dropped and I don’t owe anything. Then 2 months after that, the chargers were sent to collections affecting my credit and now I can’t get a hold of anyone in the department to dispute it. This is unacceptable and unprofessional! I can’t express enough how stressful this process has been and how disappointed I am with such bad service.
• SR

  SMS Rentals

  1 day ago
  2.0
  Really disappointing experience with Sixt Rent a Car at DFW. I reserved a BMW X3 (or similar), but when I arrived, they didn’t have it and gave me a BMW X2 instead, clearly a downgrade. I was told at the counter I’d receive a $50 discount for the inconvenience, and since I prepaid for fuel (~$50), they said it would essentially be covered and I could return the car empty. Fast forward to the final invoice… none of that was honored. I was charged full price for the prepaid fuel and only received a $5 “discount” instead of the $50 that was promised. On top of that, my total bill ended up being higher than what I was originally quoted all while getting a smaller, lower-tier vehicle. Nothing adds up, and it feels misleading at best. Would not recommend unless you’re okay with last-minute downgrades, making you feel like they "helped" you out and billing surprises.
• NH

  Nicholas Hartley

  Apr 13, 2026
  5.0
  Switched to Sixt a few months ago. Primarily use at DFW. I travel every other week and have to rent when I travel. Had a small issue with the rental and Demarcus Hall took care of me at the counter and made sure I had everything that was needed. When I got out to the parking lot I was greeted by the General Manager Chris Orta who also made sure I was taken care of and followed up on everything. Can’t speak highly enough of the customer service. These guys took the time to address what was going on and went above and beyond and turned it to a great solution. The is why I use Sixt over the others. Chris and Demarcus were awesome. Thank you both for taking the time to hear me out.
• PW

  Peter Williams

  Apr 10, 2026
  1.0
  I've traveled for work for the past 10 years and Sixt has been by far the worst rental experience I've dealt with. There were minor issues, car had some dings and scratches, car wasn't ready right at the time I reserved, but that wasn't a big deal. The biggest issue was when I returned the car. I stupidly left a bag in the car when I dropped it off at 2am (before the employees were there). With my keys already in the drop box, customer service could only direct me to fill out a lost item form online, which I did. It's now been three weeks, and countless calls and emails to customer service, without a peep from the actual onsite crew. Customer service can't get a hold of the onsite crew. Nobody replies to my emails. My online tickets look to have been auto closed without anyone doing anything at all. Dealing with this has been beyond frustrating. Something like this could be solved with a 2 minute phone call. Unfortunately my bag contained my work laptop, passport, keys, and some other personal items. Either someone stole my stuff or their lost and found process is 100% broken. Could be both. Terrible experience. Save yourself the headache and go with another company.
• AT

  Angelika Taylor

  Apr 4, 2026
  5.0
  I recently rented with SIXT, and while there were clear positives, I wanted to provide some constructive feedback that I believe could significantly enhance the customer experience. Upon arrival, I waited in line for over 45 minutes to pick up my vehicle. While the actual transaction process was efficient once I reached the counter, the wait time itself was unexpectedly long—especially after a full day of travel. Like many customers, I had already navigated multiple legs of a trip, and at that point, the goal is simple: get in the car and go. One thing that stood out to me was that while SIXT had a line nearly around the corner—clearly indicating strong business and demand—nearby competitors appeared to have minimal wait times, with only a few customers being assisted at once. This speaks volumes about the success and popularity of your brand, which is a huge positive. However, it also highlights an opportunity. During high-demand periods, ensuring proper staffing levels can make a critical difference in the customer experience. Time is incredibly valuable, and in my case, the delay shortened the time I had planned to spend with my son. We had hoped to share a meal together, but instead, I had to rush to get him to work. While individual circumstances may not always be visible to staff, the collective experience matters. Customers arriving after long travel days are often tired, eager, and sometimes emotionally carrying more than meets the eye. Creating a smoother, more efficient transition from arrival to vehicle pickup would not only improve satisfaction but also strengthen customer loyalty. SIXT is clearly doing many things right—your demand reflects that. With a few operational adjustments around staffing during peak times, the experience could match the strength of your brand. Thank you for the opportunity to provide feedback. (I don’t need to add a photo of the car because it is lovely and they just received a fleet of cars so I am sure turning them over at the rate they are I get it and the wonderful woman helping me at the garage helped me immediately) this is a positive review and their cars are 🔥🔥🔥