Service Department - Lexus Of Dallas

Reviews

• HK

  Heather King

  Mar 4, 2026
  5.0
  Excellent service from drop off with Natalie Kischuk, to delivery from Cleo Horn! Had brake service and alignment and was provided a nice Lexus as a loaner. Thank you to the Sewell team!
• KK

  Kat Kas

  Mar 3, 2026
  3.0
  I’ve been a loyal customer at Sewell Lexus for over 9 years and have always appreciated their service. However, a recent experience has unfortunately ended that relationship. In 2025, I brought my car in for a specific clicking/knocking sound in the engine. After inspection, I was told this was "normal" for the age and model of my vehicle and that nothing could be done. Trusting their expertise, I let it go, but the noise persisted. I recently took the car to Davenport Motors in Plano for a second opinion. They identified the issue and fixed it immediately. It’s disappointing that a problem dismissed as "normal" by the dealership was easily repairable elsewhere. While I’ve enjoyed my years here, this oversight cost them my business. I’ll be taking my car to Davenport from now on.
• AA

  alfredo aguilar

  Feb 25, 2024
  5.0
  Great service
• DD

  Deborah Dianne

  Apr 10, 2021
  5.0
  Best service in Dallas!
• KK

  kh

  Mar 27, 2021
  5.0
  Great customer service so far. Friendly staff as well.