SIXT Rent a Car Dallas Fort Worth Intl. Airport

Reviews

• JN

  Jeff Nelson

  4 days ago
  1.0
  Rented car from jfk for a trip around the northeast. Never had a problem with renting from SIXT the probably 20 times before. I got my usual xl suv and did my video walk around the car. Noted all of the minor dents and dings nothing serious or really stood out. I did not notice that the front license plate was missing until I reviewed the film a few days ago. Had a good trip to ct,ma,and vt. Returned the car 5 days later and had no problems all of my reported damage was signed off and flew home. I get a bill 15 days later with about 50 tolls in nyc and nj, two of them are mine since there is no possible way to get out of the hellscape nyc with out a pound of flesh. The first tolls hit 6 min before I had even left the sixt gates at a location 25 min away. I total the tolls added up to almost four hundred dollars. I sent several emails that were responded to basically saying that I am liable for all charges regardless of them very obviously not possible. The customer service phone line is staffed by people that seem to have trouble understanding the situation and would transfer me to the toll dispute line, where the line would abruptly disconnect. On the one time that I did get through to the tool line, good thing I have a recording of it, I was basically told that it does not matter the circumstances as soon as I am checked out at the desk inside I am responsible for all damage, theft, and loss of the vehicle. And that is before I did a walk around or final check out at the gates. I asked James the toll rep what steps I should take for resolution and he told me that he did not know and that it is not his problem. I hope this serves as a warning for any renters. Make sure the plates are on the car, or just rent from another service.
• AK

  Aloha O Kona

  Nov 17, 2025
  1.0
  Update, the reply that "Jan" offered with her email came back undeliverable. Please contact me directly if there's a human being on the other end of this company. You have our email We had fantastic customer service at the Dallas-Fort Worth Airport upon our arrival and pick up of the vehicle. This rental car company offered us an app to upload pre-existing damages of a rental car. They were extensive dents across the hood of the car and scratches along both sides of the vehicle. None of our photographs uploaded correctly to whatever cloud service they were providing for their customers. We were being charged for numerous scratches although some of the scratches were already noted as pre-existing others were not. The company is currently suggesting that we were responsible for the other scratches. We would highly recommend that you take video and photographs from your personal device as well as upload photographs to their cloud service the fact that our photographs did not upload correctly and that they did not have accurate documentation of the pre-existing scratches has put us in a tight spot which is why they're getting a two-star review for the moment
• DS

  Diana P. Sánchez

  Nov 14, 2025
  1.0
  Do not recommend for foreigners, they don't accept a lot of cards and don't give solutions, even if you pay online they request for your card on the place and in a lot of places out of the US don't put your name on the card for safety data protection and here is still a thing to use those, so use another place or check if it's available for you. Had to cancel reservation at the counter and takes a whole month to get the money back
• HB

  Hau Bui

  Nov 3, 2025
  1.0
  On October 11, 12 the midnight hours, Sixt ran out of cars and could not accommodate me leaving me and my wife stranded at the airport. We had to find emergency accommodation at a competitor AVIS. The BS part is afterwards, I tried to get a refund for my rental at Sixt and was denied due to “policy”. per expedia. Expedia says they reached out but no avail. and Sixt is no help either, claiming only a different department can provide expedia with the info. What is the point of support if the internal parts of the company doesn’t communicate to each other? All i’m looking for is a cancellation waiver to be sent to expedia on my behalf. ticket # 12051041 Update: See the response that Sixt gives? A diversion. Expedia says that Sixt is unwilling to waive their cancellation due to “policy”. So it is somehow my fault that Sixt ran out of cars and can’t help me. Can the Sixt Support reach out to the Leisure Department? - no Can I reach out to the Leisure Department? - no Does Expedia get messages back from the Leisure Department? - no What is the point of a support if they can’t communicate internally about an issue?
• AN

  Anthony Nguyen

  Oct 31, 2025
  1.0
  Horrible customer service. After pre check in I call support to confirm with them what documents was required for pickup they said all i needed was drivers licenses. Everything was really prepaid the night before a pick up and because I called to verify I didn’t need the person with the actual credit card to be present. They clearly said that’s all I need to bring with me is my driver license so I Uber there in the morning wasted $50 to get there just to find out that the credit card has to be present and even though after showing them the customer support told me what I was required to pick up the car the student honor their words and cancel the whole trip so I wasted the Uber money and my time for nothing horrible services. Do not recommend them at all.

Frequently Asked Questions About SIXT Rent a Car Dallas Fort Worth Intl. Airport