SIXT Rent a Car Dallas Fort Worth Intl. Airport

Reviews

• MH

  Mir huzaifah Hassan

  2 days ago
  5.0
  I recently rented from Sixt at DFW Airport, and the experience was exceptional from start to finish. While the fleet is always impressive, it was the customer service that truly stood out this time. I ran into a minor complication with my reservation, but Lexi handled it with incredible professionalism. She didn’t just fix the issue; she found a quick and convenient solution that actually worked better for my schedule than my original plan. Lexi truly went above and beyond to ensure I was satisfied and comfortable before I drove off the lot.
• SS

  Stephen Slaughter

  Jan 5, 2026
  1.0
  I recently rented a car and received a flat tire not long after leaving the rental car location. I had to get it towed back to the airport, then was forced to fly to Houston, then I rented another car from Sixt. The car they gave me was faulty as the tire blew out driving down the road, which has never happened to me. Sixt reached out to me requesting I pay for the repairs which I have refused. I explained the situation and was told the repairs would be taken care of by Sixt. Since that email, they have assigned the amount to a debt collector. The amount is roughly $400, but I refuse to pay in that they gave me a car that was considered a liability to me. We frequently would travel utilizing Sixt, but I have advised my company to stop using them moving forward. For them to state this claim was closed then to be harassed by a collection agency is poor business. The tire blowing forced me to take an extra flight, and I still rented from Sixt in Houston as I have always had a good experience with them. No more. Sorry, you just lost our corporate business.
• KD

  Khai Duong

  Jan 4, 2026
  5.0
  I have a reservation on New Year Eve night. There is only one Sixt representative at the counter but that is enough because she was so fantastic. Even though the time we have to wait a little long but I can see Rhonda's dedication for the customer in front of us. Come to my turn, I have Fullsize car reservation and Rhonda informed me there is only Nissan Altima 60k miles available on the lot. I am Ok with that but Rhonda feels like she wants to do more for me because I am returning client. Therefore she decided to upgrade to BMW series 2 at No Cost. The car is luxury and the condition is super perfect. I feel very happy with service from Rhonda and Sixt and I am so confident to do next business with Sixt on MLK Holiday at Atlanta Airport. Thank you Rhonda for the 2nd good experience with Sixt after 1st time with Sixt in Denver 2024.
• DG

  David Grabstald

  Dec 31, 2025
  1.0
  This was easily one of the most frustrating rental car experiences I’ve had. On my most recent reservation at SIXT DFW, the first car I was given (BMW 430i) had a slow leak in the rear left tire. I had to take time out of my vacation to go to Discount Tire just to get all four tires aired up properly. The tire held air for a while but continued to lose pressure, which meant the car was already a problem on day one. I drove back to DFW to exchange the vehicle, and instead of a simple swap, I was told I might owe additional money because the gas tank wasn’t full. Only after the manager stepped in was that fee waived. Unfortunately, the replacement car (same model) turned out to be no better. The very next morning, the same rear tire was low again. I went back to Discount Tire, where the car sat all day due to how busy they were. They eventually told me the tire had been patched previously and that the patch was failing — the tire needed to be replaced. At that point, customer service suggested I drive back to DFW again to exchange the car. That wasn’t reasonable, so I requested a refund for the full day since the car wasn’t usable. In my opinion, this is a safety issue. Renting out vehicles with known or previously repaired tire problems shouldn’t be happening, especially at the prices SIXT charges. Basic maintenance like tire condition should be handled before the car is handed to a customer — not discovered after multiple trips to a tire shop. I expect much better from a premium rental company, and this experience completely missed the mark.
• CD

  Chris Daniels

  Dec 27, 2025
  3.0
  Updating this review after contact with the company. I recently rented from Sixt DFW and the vehicle was great. The only issue I had was when I picked it up I was charged $200 for insurance without my knowledge after declining the service. When I realized my higher total after I dropped off my vehicle I addressed it with the front desk and the employees suggested it was my fault for not checking my receipt, and not theirs even though they added services I specifically declined. After posting reviews and leaving feedback with the company directly I did receive a refund, thankfully! I enjoyed the vehicle and would consider using the company again, however I would recommend triple checking all charges at the vehicle pickup moving forward.

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