SIXT Rent a Car Dallas Fort Worth Intl. Airport

Reviews

• GG

  Gabriel

  1 day ago
  1.0
  I recently rented from SIXT at Dallas/Fort Worth International Airport and the experience was completely unacceptable. Despite booking a full-size vehicle, I was downgraded to a Toyota Corolla. Throughout the process, multiple agents and even the branch manager, Ciara Williams-Brown, explicitly confirmed that I would be provided a discount to account for this downgrade. However, a few days after returning the vehicle, I received the final bill, which did not include any discount whatsoever. It is absolutely disgusting to be promised a financial adjustment for their own fleet shortage only to have those promises ignored in the final billing. This was my first time using SIXT, and it was absolutely horrible due to this dishonest and poor customer service.
• ML

  Melody Lindsay

  4 days ago
  1.0
  I rented a car some time ago, but wanted to communicate the reason why I won't rent from Sixt ever again. I was charged for hundreds of dollars in insurance, on top of a prepaid booking, even though I absolutely declined the insurance at the counter. Rather than go through the hassle of unsuccessfully trying to get a refund, please know that I will never rent a car from this company anywhere ever again. I see this has been an issue for other customers, and I urge you to reconsider these deceptive 'customer service' practices.
• DJ

  Dennis Jones

  Feb 13, 2026
  5.0
  Would like to start off by saying thank you to Rlando (New Orleans), when we first got there BEST customer service you could ever have. It’s been a long time since we were able to go up to a car rental company and get treated like people. All of your staff and managers are perfect and friendly.❤️ This is from Dennis and Annette Jones out of Las Vegas, you will always have our service once we flew into New Orleans for the Mardi Gras. The car that they had waiting for us was reasonable, fair, and nice as hell and professional.👍🏽 Your company gets a 5 ⭐️⭐️⭐️⭐️⭐️. We need to commend you for the people in New Orleans. We thank you.🙏🏽❤️🥳 We would like to send out a special thanks to Kurt, this is at the New Orleans service desk. Very friendly and warm person helpful great with the customers my wife fell in love with him. He’s another one of your 5 ⭐️⭐️⭐️⭐️⭐️ employees that the company will always need utilize his greatness and talent to bring people like us to your business. We thank you, Kurt. You’re the best.🥳🪇👋❤️
• SA

  Sachin Arora

  Feb 13, 2026
  1.0
  I rented from Sixt at the Dallas/Fort Worth Airport location and returned the vehicle in the same condition as provided — no smoking, no spills, no damage. After the rental was closed, I was charged $400 for “odor removal” and $100 for “special cleaning” with no supporting photos, inspection report, or explanation at the time of return. I have rented from many companies over the years and have never encountered this type of post-rental billing. These charges appear unsubstantiated and unreasonable. Customer service has not resolved the issue, leaving me no option but to dispute the charge with my credit card issuer. Sixt management should review this matter. This rental was at the DFW location in early February 2026, and my reservation can be easily located for follow-up and resolution.
• EE

  E

  Feb 10, 2026
  5.0
  I’ve been a loyal National customer for over 25 years, and my experience at the DFW Airport location today perfectly reinforced why I continue to choose National time and time again. I want to specifically recognize Alyssa, who went above and beyond when I realized I had lost my primary credit card. What could have been a stressful delay was handled with calm professionalism and genuine care. Alyssa quickly worked with me to use an alternate card and had me checked in immediately—no frustration, no judgment, just outstanding service. That kind of composure and customer-first mindset is rare and deeply appreciated. I’d also like to thank Angela for stepping in to assist and for providing clear, helpful directions so I could get exactly where I needed to go. Watching Alyssa and Angela work together was a perfect example of teamwork done right—efficient, friendly, and seamless. This location is excellent, but today’s experience truly solidified my loyalty. Service like this isn’t accidental—it’s cultural. National continues to set the standard, and the DFW team embodies everything I’ve come to expect over the last 25 years. Outstanding people. Outstanding service. Well done.