SIXT Rent a Car Dallas Addison Marriott Quorum

Reviews

• TT

  Tony Terrell

  6 days ago
  5.0
  Great customer service! Very helpful and informative
• SA

  S Asrat

  Jan 5, 2026
  1.0
  I had a very disappointing experience at this Sixt branch. From the moment I walked in, there was no welcoming attitude at all. Both the front desk employee and the manager—who introduced himself as “DJ”—were unhelpful and dismissive. I intended to use my debit card for the deposit. I was then asked to provide utility bill information. While I was later told this information exists on the Sixt website, I did not reserve through the website—I used the Sixt mobile app, and this requirement is not mentioned anywhere in the app or in the “what to bring” section. I had reviewed that information carefully before arriving. I politely tried to bring this to their attention and asked them to look at the app with me, but they refused to even check it. Instead, I was told to leave immediately, which was completely unprofessional and unnecessary. To be clear, I am not disputing Sixt’s policies or legal requirements. My disappointment is with the customer service and the manager’s behavior, especially when a customer reasonably points out that important information should be consistent and clearly listed in the app. I have rented from the Los Angeles Sixt branch before and did not experience any of these issues, which suggests this is a branch-level problem, not a company-wide one. I hope the owners or corporate management see this review and take action. This type of service reflects poorly on the company and is harmful to future customers.
• FW

  Fabia Washington

  Dec 31, 2025
  5.0
  2 weeks of enjoying my car as a boss
• SE

  Senhorita Estressadinha

  Dec 19, 2025
  1.0
  Save yourself the trouble and the headache. I rented a car from Sixt and their app glitched when I tried to extend the rental. I was given multiple ticket numbers, promised follow-up that never happened, and instead received a threatening letter demanding the vehicle and throwing around legal threats. On top of that, I was quoted multiple conflicting balances by different Sixt employees, and despite repeated requests, no one could produce a basic itemized bill. That’s either gross incompetence or deliberate deception. Then they charged $820.00 to my card with no explanation or authorization. Completely unacceptable. I am disputing the charge and reporting this to the BBB and other consumer protection agencies. This company is a disaster. This is the worst customer experience I’ve ever had and easily the most incompetent customer service I’ve dealt with. Sixt’s terrible reputation is absolutely earned.
• FB

  FERNANDA BERTOLETTO

  Dec 9, 2025
  1.0
  It's pointless to come here and respond to my review if you don't take any effective action. To this day, I haven't received any feedback on my case. My sun glasses simply disappeared, and no one from the company has responded to my request. Terrible customer service!

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