Sewell Lexus Collision Center of Dallas

Reviews

• BP

  Bruce Alan Perlstein

  Oct 21, 2025
  5.0
  When the Going gets Tough, (or it stops going altogether), the Tough (skilled, clever ones), get things Going again (like your broken, beautiful car)!! These smart, friendly folks take your bad day, bad luck situation, (a crash), and provide positive guidance, & professionalism, mix it with a touch of empathy, confidence & superior expertise to gives you a positive, hopeful outlook, that hey!, 'Everything IS Gonna be Alright!!' Thank you Michelle!! We greatly Appreciate You, and your Awesome team!!
• JN

  Jeff N

  Sep 27, 2025
  5.0
  If you have a Lexus that has damage this is the only place to go. Being a Lexus certified collision specialist means a lot more than just having a sign hanging on the wall. Not easy to get by any means, very high standards imposed from Japan as I witnessed firsthand. I was hit stopped at a light in my 7 day old GX550 with 117 miles on it. Bad damage to the passenger rear. Never thought it would be fixed to my satisfaction as I have had other cars damaged, fixed at other shops and they never seem to repair them back to factory fresh condition. You can always tell it was painted, see gaps in panels, trim, etc. requiring return visits and endless frustration that is only fixed by selling and buying another vehicle. Not in this case. The repairs were made flawlessly. Not only did they fix all the cosmetic issues; they looked at everything behind the scenes for damage and addressed all of it including the rear A/C unit, interior trim pieces, etc. Very thorough. Customer service is excellent, thank you Tori. You were awesome in dealing with insurance, getting all the approvals, and taking all the work off of me once I dropped the vehicle off. I also want to thank those that performed the work. You are true masters of your craft. Fit and finish, paint work, mechanical, all flawless.
• BP

  Bhumi Patel

  Sep 25, 2025
  1.0
  Extremely Disappointed with the Collision Team – will not come to Haggar way sewell collision for Repair Again I’ve always had great experiences with Sewell in the past. I purchased both an NX and an ES from them and had trusted them with my vehicles. Unfortunately, this time was a complete disappointment. I sent my ES in for repairs and was shocked by the quote – the labor cost was higher than the cost of the parts. I decided to take my car elsewhere for repairs. However, the worst part is that some of my vehicle’s parts were trashed without my approval. When I called to ask about them, I was told they’d be placed in the trunk. I followed up again only to be told they had already been discarded – again, without any notice or permission. These are parts I paid for, and they had no right to dispose of them without consulting me. This experience was unacceptable, unprofessional, and has completely ruined my trust in the brand. Because of this, I will never buy a Lexus again, and I strongly advise others not to trust this location for repairs, especially with the collision team. They may throw away your property without your consent.
• MP

  Michael Palumbo

  Sep 23, 2025
  1.0
  I chose Sewell Collision Center because it is the only Lexus-certified repair option available in my area. Unfortunately, Progressive warned me this shop would be difficult to work with, and they were absolutely right. The process was frustrating from start to finish. I will never use this shop again and strongly encourage others to look elsewhere for reliable service.
• TN

  Tyisha Nelson

  Sep 20, 2025
  5.0
  **Exceptional Service from Start to Finish!** I recently had my vehicle repaired at Sewell Collision, and I couldn’t be more impressed with the level of professionalism, attention to detail, and overall customer care I received—especially from Jeff at Sewell Lexus. Jeff made the entire process smooth and stress-free. He kept me updated every step of the way, explained the timeline clearly, and answered all my questions with patience and honesty. It’s rare to find someone so knowledgeable and genuinely committed to top-tier service. The quality of the repair work was outstanding—my car looks brand new again. You’d never know it had any damage at all. The team at Sewell Collision clearly takes pride in their craftsmanship, and it shows. I also appreciated the little touches: the car was returned clean, the paperwork was seamless, and everything was done exactly when promised. That’s the kind of excellence that makes a place like Sewell stand out. If you’re looking for trusted, high-quality collision repair and stellar customer service, I highly recommend **Sewell Collision**—and make sure you ask for **Jeff at Sewell Lexus**. He truly went above and beyond. Thank you, Jeff and the entire Sewell team!

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