Sewell INFINITI of Dallas

Reviews

• LV

  LIFE OF LIMITLESS VIBEZ

  4 days ago
  1.0
  I purchased a car at this dealership in 2021 and just traded it three months ago,so obviously I got GAP insurance which I was expecting a refund as promised during the initial purchase right? NO!!! I called and spoke some arrogant finance manager who told they were sending a check to my address; that's almost two months ago. Now last week I called again and the finance office told me they don't have any notes from my previous calls and pretty much there is no refund in process. A big dealership like this shouldn't scam me just $980. Shameful and unexpected from this establishment. Leave such small scams to those little dealerships and the finance office guy....(I forgot your name) stop being so arrogant and disrespectful as if it's your money that you were going to dig into your pocket and hand over to me. The fact that " no notes" were found about my previous calls shows your gross incompetence and dishonest. What are you going to gain after scamming me $980? Avoid this dealership at all cost.💩💩💩
• JJ

  Joshua

  Jan 6, 2026
  1.0
  Sewell Infiniti of Dallas — Complete Failure of Customer Service This dealership is a textbook example of how corporate greed and rigid policy have completely replaced real customer service. I brought my vehicle in on December 17 and didn’t get it back until January 5—almost three weeks. The excuse the entire time was “we’re short-staffed.” Fine. That’s their problem. What wasn’t fine was being repeatedly harassed about returning the loaner vehicle, as if I caused their staffing issues. Apparently, they can keep a customer’s car for weeks due to their own internal failures, but the customer is expected to operate on a 12-hour deadline once it benefits them. Yes, I was told—very clearly—that I had 12 hours to return the loaner once repairs were completed. Meanwhile, they had zero urgency when it came to actually fixing my vehicle. That double standard is insulting. The repair estimate exceeded what my extended warranty approved because the dealership inflated labor time beyond what the warranty company considered reasonable. Let that sink in: while claiming they were understaffed and slow, they still wanted to charge more labor hours. To avoid going over my $500 deductible, I was forced to remove items from the repair list—repairs that were clearly needed. The final bill came out to $835, including a $275 diagnostic fee for a rain sensor that was not covered by my warranty. I had already provided the dealership with the entire warranty contract, so this should have been identified immediately. Instead, they pushed forward anyway and then hid behind policy when I asked for even minimal consideration. The response? The usual corporate cop-out: “That’s what you agreed to over the phone.” That phrase sums up everything wrong with this place. No ownership. No accountability. No common sense. Just policy weaponized against the customer. This is not “luxury service.” This is transactional, inflexible, profit-first behavior wrapped in a polished showroom. Trust is nonexistent, and once trust is gone, so is repeat business. I will never return to this dealership, and I strongly advise anyone considering service here to document everything, read every line of fine print, and be prepared to fight for basic fairness. If the dealership responds to this review, I will update it publicly to reflect whether they choose accountability—or double down on the same corporate indifference that caused this experience in the first place.
• BI

  Benjamin Ingram

  Jan 5, 2026
  3.0
  Q60 ***** NEW UPDATE APPENDED BELOW ***** Continued from previous post. Below is my follow up correspondence with the Service Manager: (Service Manager) I do care and I am more than happy to look into the light and the noise. I will need to put you in to a loan car as we will need time to diagnose your two concerns. I am also sorry that I was not in my office when you pulled up. I was in the shop getting things prepared for the day. Please let me know if you would like to reschedule. (My response) When someone shows you who they are, believe them the first time. My experience tells me that you (and your team) do not care, are unprofessional, and should not be trusted. Don't worry though--I don't expect you to understand ********* NEW UPDATE AS OF 7 JANUARY 2026 ********** Continued correspondence from previous post with Service Manager, Dom Fulbright). Following a phone call from Mr. Fulbright where he asked if I had a change of mind and would like to bring my car back for another look, I sent the below text: Hello Dominic and thank you for your call today. Apologies for the abrupt call but you caught me during a meeting. As mentioned earlier when you asked if I had a change of mind, my decision (or mindset) to not return was based on my experience with your service department-- which was very bad--an experience which you sir have done absolutely nothing to rectify, except to call and inquire if I've completely lost the capacity to make a good decision. To be clear, I entrusted my car to your service department for routine maintenance. You, then returned my car to me with an unexplained dashboard alert, a rattling sound in the wheel well, and (to add insult to injury) scratches and marks from the "car wash." And let's talk about the scratches. I sent you video evidence, and (at your request) two additional texts with pic attachments highlighting the affected areas. In none of the communications did you so much as acknowledge the possibility of wrong doing on the part of your team or even offer an apology the inconvenience. Tell me please, in what way(s) have you and your service department improved in the past 24 hours that would compel me to give you another shot at destroying my car? Again, my experience tells me that you (and your team) do not care, are unprofessional, and should not be trusted. Further, based upon your weak attempt to get me back in your shop today, I question your ability to understand what you've done wrong... much less how to make things right.
• BI

  BENJAMIN INGRAM

  Jan 5, 2026
  3.0
  Text except to Service Manager: The purpose of today's visit was to give you an opportunity to make right what your service department messed up several weeks ago. This is not new conversation. You and I have communicated by phone, text, and email regarding this matter. I brought my car to you in good faith that you would perform the scheduled maintenance. Instead, your team damaged my car, and caused an inexplicable dashboard alert as well as a rattling in the wheel well. I did my part to 1) trust your service department, 2) report the follow on issues to you, and 3) schedule an appointment to correct. The very least you could have done was to show up. You have proven to me that you are not a man of your word and, therefore, should not be trusted. Service rating: incompetent, unprofessional, not trustworthy
• CZ

  Caleb Z

  Dec 30, 2025
  5.0
  ⭐ ⭐ ⭐ ⭐ ⭐ Exceptional Experience from Start to Finish I recently had the absolute pleasure of working with Kirsten and Ryan. From our very first interaction, it was clear this was a top-tier professional team. Kirsten was incredibly knowledgeable, patient, and attentive. She didn't just try to sell me a product; she took the time to understand my specific needs and presented perfect solutions without any pressure. Her communication was prompt, clear, and always friendly, making the entire process effortless. What truly set this experience apart was the supportive involvement of Ryan. At a key point in the process, he stepped in not to "close," but to ensure I had all my questions answered and to reinforce the confidence in our decision. It’s rare to see a manager so genuinely invested in a customer's satisfaction, and it speaks volumes about the team's culture. Together, Kirsten and Ryan exemplified what customer service should be: seamless, professional, and genuinely focused on creating the best outcome for the client. This was one of the best experience I’ve had as always with the Sewell treatment. I will not only return for future needs but will confidently recommend to anyone, specifically asking for this fantastic duo! Thank you, Kirsten and Ryan!

Frequently Asked Questions About Sewell INFINITI of Dallas