Business Details
About
Cadillac DealerCar DealerAuto Maintenance
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Hours
Reviews
4.5
1,440 reviews
5 stars
1,198
4 stars
71
3 stars
33
2 stars
27
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the exceptional customer service provided by the sales and service teams, highlighting their professionalism, attentiveness, and willingness to go above and beyond.
Sales Experience
Many reviews noted a smooth and enjoyable car buying experience, with sales associates being knowledgeable, honest, and not pushy, leading to high customer satisfaction.
Service Quality
While many customers appreciated the service department's efforts, there were notable complaints about inconsistent service quality, particularly regarding communication and follow-up on repairs.
Loyalty and Trust
Customers expressed a strong sense of loyalty to Sewell Cadillac, often citing their positive experiences as reasons for returning and recommending the dealership to others.
Areas for Improvement
Some customers reported issues with scheduling and honoring loaner car requests, as well as dissatisfaction with certain service outcomes, indicating a need for better operational efficiency.
- VGVictor GarciaNov 17, 20255.0So I had Slight issue with a vehicle that we just recently leased from Swell Cadillac Dallas, And all I could say is that Swell really is the best regarding service and taking care of their customers!
- BMBilly MuckerNov 7, 20255.0Mr Kevin Cobb, his personality was exceptional and I had a great experience purchasing parts at Sewell Cadillac. Please do something special for him.
- DFD FaulknerNov 6, 20255.0I am writing to express my sincere gratitude for the willingness of Josh Sellers & his Team to resolve my Denali's A.C. issue, while my husband & I were traveling in the Dallas/Ft. Worth area. We live in Austin, but were in DFW for my husband's eye surgery, recovery, & follow up. Because it was September in Texas and 98*, I was concerned about returning to Austin without A.C. I called Matt Humphrey with Sewell Land Rover Austin, who personally embodies the Sewell mission and values. Matt immediately contacted Josh Sellers @ Sewell Cadillac of Dallas. Josh arranged for my car to be picked up in Ft. Worth, left a loaner car for my use, resolved the issue within 2 days, returned my car to Ft. Worth, so we could head back to Austin on the designated day. Josh and his Team signed a get-well card for my husband. When we returned home to Austin, we had delivered food waiting for us! Josh and his Team have never met us. To treat us with such kindness and unbelievable customer service went above & beyond our expectations. We are grateful our lives have been touched by the Sewell family...in Austin and now in Dallas. Blessings, Dorsi Faulkner
- DDDougNov 1, 20255.0Brett O. was terrific. By far the most enjoyable car purchasing experience I’ve ever seen. From start to finish, he was first class. Brett’s assistant Carzan exceeded expectations in every way. I am a frequent car buyer and will give Sewell a chance to earn future business because of Brett.
- MLMari LopezOct 30, 20255.0I wanted to thank Sutton for helping me purchase my vehicle last week! She is awesome, this was yet the best experience I had when purchasing a car. She made sure I had everything I needed before driving to Dallas, I do live in Austin and I will make the drive again for future purchases! I definitely recommend this dealership and sales team to anyone, I am so happy of how smooth everything went. Thanks again Sutton!!!
Frequently Asked Questions About Sewell Cadillac of Dallas
What are the regular business hours of Sewell Cadillac of Dallas?
Sewell Cadillac of Dallas operates Monday through Friday from 8:00 AM to 8:00 PM, and on Saturday from 8:00 AM to 6:00 PM. The showroom is closed on Sundays.
Where is Sewell Cadillac of Dallas located?
It is located at 7310 Lemmon Avenue, Dallas, TX 75209, United States.
What services does Sewell Cadillac of Dallas offer?
They prioritize building relationships and offer services including complimentary loan cars, complimentary car washes, and technology consultations along with vehicle sales and maintenance.
How can I contact Sewell Cadillac of Dallas?
You can reach them by phone at +1 214-350-2000 or visit their website at https://www.sewellcadillac-dallas.com.
Does Sewell Cadillac of Dallas have an online inventory?
Yes, you can search their new vehicle inventory online at http://www.sewellcadillac-dallas.com.
Are there any complimentary services offered by Sewell Cadillac of Dallas?
Yes, they proudly provide complimentary loan cars and complimentary car washes to their customers.
Which nearby car dealerships might I consider alongside Sewell Cadillac of Dallas?
Nearby car dealerships include Sewell Buick GMC and Sewell Buick GMC of Dallas, offering additional automotive sales and services in close proximity.
What nearby amenities can I visit around Sewell Cadillac of Dallas?
Nearby amenities include Public Storage for self-storage, Ultimate Beauty BAR for spa and barber services, and Eden Restaurant & Pastries for dining.
Are there transportation options near Sewell Cadillac of Dallas?
Yes, nearby car rental options such as Hertz Rent A Car and travel services like Trinity Private Jet Charter provide convenient transportation choices.
What are some nearby attractions customers might enjoy before or after visiting Sewell Cadillac of Dallas?
Visitors might enjoy the Frontiers Of Flight Museum or the Flight Museum In Dallas, both offering engaging exhibits related to aviation located close by.