Business Details
About
Auto MaintenanceAuto Body ShopAuto Repair ShopAuto Body Repair
Location
Service Department - Lexus Of Dallas
6421 Lemon Avenue, Dallas, TX
75209, United States
Reviews
4.6
260 reviews
5 stars
216
4 stars
14
3 stars
5
2 stars
9
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the exceptional customer service, highlighting the professionalism and attentiveness of staff members.
Wait Times
Several reviews mentioned long wait times for service, particularly for those with appointments, indicating a need for improvement in efficiency.
Service Quality
While many customers appreciated the quality of service, some reported issues with vehicle repairs and communication regarding service status.
Facilities
The waiting area and amenities received positive feedback, with customers enjoying the clean environment and complimentary refreshments.
Mixed Experiences
There were mixed reviews regarding the consistency of service quality, with some customers expressing dissatisfaction with recent experiences compared to past visits.
- JMJanet MOct 2, 20252.0The wait times are too long. Especially, for someone who already has an appointment. Everything else is good, but something needs to be done about the waiting time
- RBRobert BarkerJul 31, 20255.0Always great! Been a customer for 30+ years!
- JPJason PoplinJul 23, 20255.0I've been coming here for 15 years with 2 vehicles. Mike Davis and Britton did an outstanding job handling the service on my 2017 ES350 with 178K miles, (tire pressure sensors and lane change sensor). Customer service was top notch. Getting back into my freshly clean car that smelt new was a bonus!
- MKMichael KhaleqJun 25, 20251.0Absolute drop in customer service...I asked for alignment results and one would've thought I was asking for a date. Alignment is still off btw. Service rep didn't answer my messages until I called and was transfered 4x...why am I paying a premium for the same service I can get from a smaller shop?
- AWAngels worldOct 6, 20205.0Very great customer service... makes me want to buy another car lol
Frequently Asked Questions About Service Department - Lexus Of Dallas
What services does the Service Department - Lexus Of Dallas offer?
They provide auto maintenance, auto body repair, and auto repair services.
Where is the Service Department - Lexus Of Dallas located?
It is located at 6421 Lemon Avenue, Dallas, TX 75209, USA.
What are the business hours or timezone of Service Department - Lexus Of Dallas?
The business operates in the America/Chicago timezone. For specific hours, please contact them directly.
Which nearby car dealers or automotive companies are close to Lexus Of Dallas?
Nearby car dealers and automotive companies include Sewell Lexus of Dallas, Kindred Motorworks at Sewell, MINI of Dallas, BMW of Dallas Service Center, and BMW Service & Parts.
Are there gas stations near Lexus Of Dallas where I can refuel?
Yes, nearby gas stations include Chevron, Murphy USA, and 7-Eleven, which can be convenient for refueling before or after your service visit.
What nearby amenities can I visit while waiting at the Service Department - Lexus Of Dallas?
You can visit nearby places like Dutch Bros Coffee for a beverage, Popeyes® Louisiana Kitchen for food, or MOJO Donuts for a quick snack.
Is there a gym or sports club near Lexus Of Dallas?
Yes, Hendrick Automotive Group and LA Fitness are nearby sports and recreation venues where you can work out.
Are there any banks or financial services near the Lexus Of Dallas service center?
Amegy Bank is located close by, providing banking and loan services.
Can I find any convenience stores or grocery options near the service department?
Nearby convenience and grocery stores include Family Dollar, A Plus Hamburgers And Taqueria, A Plus beverage store, and 7-Eleven.
What is the relationship between Service Department - Lexus Of Dallas and Sewell Lexus of Dallas nearby?
Sewell Lexus of Dallas is a nearby car dealer and automotive company, possibly providing new and used Lexus vehicles related to the service center's operations.