Enterprise Rent-A-Car

3.9
190 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Dallas, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dallas Galleria location today.

Location

Enterprise Rent-A-Car
13239 Montfort Dr, Dallas, TX
75240, United States

Hours

Reviews

3.9
190 reviews
5 stars
121
4 stars
17
3 stars
7
2 stars
6
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and unprofessional behavior.

Vehicle Availability

Frequent complaints about unavailability of reserved vehicles, leading to customer frustration.

Cleanliness and Condition

Concerns raised about the cleanliness and maintenance of rental vehicles, with reports of dirty cars and poor vehicle conditions.

Efficiency

Some customers appreciated the quick and efficient service, while others experienced long wait times and poor communication.

Staff Recognition

Several customers highlighted individual staff members for exceptional service, particularly Gabe and Tia, indicating strong employee performance in some cases.
  • BJ
    Ben Jones
    Oct 24, 2025
    1.0
    Trying to confirm an insurance rental because I was in an accident. Been on hold for 25 minutes haven't spoken to anyone yet. Ridiculous
  • LJ
    Lei J
    Oct 4, 2025
    5.0
    The gentlemen at this location were very pleasant to work with. They made sure that a pick-up truck was available for me after being disappointed by multiple other locations who booked a reservation for me, only to not have any pick-up trucks upon my arrival. This will be my go-to location the next time I'm in Dallas!
  • BS
    Brad Shelton
    Sep 19, 2025
    2.0
    The workers do a great job, unlike the Enterprise on Midway you can actually get in and out fairly quickly, my issue is the car selection. They have the worst selection of any Enterprise location I've been to (I rent about 150 days a year and have been to dozens of locations) The cars they have are TERRIBLE. I booked an suv and was given a Nissan Kicks. I'm not sure I'd call this car an suv, but it is most definitely the worst car I've ever driven in my life. And most cars here are like this. The most basic base level cars. I wish this location could get a bigger selection with better quality, if they did it would be a great location.
  • SH
    Sandra Horton
    Aug 21, 2025
    5.0
    We had a great rental experience with this Montfort Enterprise location in late July 2025. Gabe was attentive and helpful and went above and beyond to ensure we had a good experience. Kudos to Enterprise on hiring and retaining great talent like Gabe.
  • TJ
    Tommy John
    Aug 14, 2025
    5.0
    Quick and easy. Friendly staff.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Dallas, TX?

Enterprise Rent-A-Car is located at 13239 Montfort Dr, Dallas, TX 75240, USA.

What are the operating hours of Enterprise Rent-A-Car at the Dallas Galleria location?

The Dallas Galleria location is open Monday to Friday from 7:30 AM to 5:30 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.