Enterprise Rent-A-Car

Reviews

• TA

  Terrence Anderson

  Nov 27, 2025
  4.0
  Very good
• RR

  Ray

  Oct 13, 2025
  2.0
  First off, staff were great! My issue is with Enterprise and their lack of transparency of the toll service fee and the way they calculate their daily service fee. Unless you open up the term and conditions hyperlink, you will not see the toll fee on your email contract that you sign. Staff will not inform you as well. On top of that, I used tolls on 4 calendar days. 4 x $4.95 = $19.80. NOPE! They will charge you based on the 24 hour period from your rental pick up resulting in additional days calculated. If you pick up at 4pm and one day you hit a toll at 3pm then again at 5pm, that counts as 2 days. I find that a very slimy way of calculating their daily tolls so they can maximize their fee. Also, toll are charged at the highest rates for rental agencies apparently. I’m all for paying what’s owed but there should be full transparency. We sign off on damages, gas and mileage, why not toll fees? I would like to see Enterprise revise their contract for full transparency like they do with everything else they have you sign off on.
• JP

  Joe Pleasant

  Aug 29, 2025
  5.0
  DJ was very helpful to my wife and I in getting our rental Setup after a bad car breakdown. We appreciate his great customer service!!!
• GG

  GK

  Feb 14, 2025
  5.0
  Lazar was really great about helping me in a bind and very communicative and helped set expectations. Worked very quickly on getting a vehicle available. Great guy to work with.
• RS

  rajpal sagooscb

  Dec 21, 2024
  1.0
  This location is located inside the Hyatt hotel. I came to pickup a car due to an accident that was not my fault and was helped immediately. The employee lassard was helpful but let me know that a car was not ready and needed to be cleaned. He told me it would take 15 minutes for it to be ready. It took 45 minutes and my boss kept calling me wanting my location. Meanwhile I could not find any Enterprise employees for an update as they disappeared. The hotel staff tried to find them but no success. Lassard comes back and then says we don’t have enough staff but I told him he could have given an update it was going to take more time. I could have provided my job an update. So unprofessional. When he stepped back into the office. I heard him on the phone taking a personal call. So I’m thinking he lost track of time while talking on the phone and cleaning the car at the same time. On top instead of waiving the credit card fee deposit he made me pay it after the inconvenience.

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