Brand Certified
Cummins Sales and Service
3.9(177 reviews)
Certified by Cummins Sales and Service • Mar 01, 2026
Business Details
4855 Mountain Creek Parkway, Dallas, TX
75236, United States
Certified by Cummins Sales and Service • Mar 01, 2026
(972) 708-0000
Certified by Cummins Sales and Service • Mar 01, 2026
https://www.cummins.com/sales-and-service
Certified by Cummins Sales and Service • Mar 01, 2026
About
Certified by Cummins Sales and Service • Mar 01, 2026
Truck Repair ShopRV Repair ShopTruck Parts SupplierCummins Inc.
Cummins Sales and Service located in Dallas provides expert service and repair by factory trained technicians on all Heavy, Medium and Light Duty Diesel and Natural Gas engines and powertrains, as well as field and shop service of Cummins Onan Power Generation equipment. Cummins also maintains a large inventory of Cummins Genuine parts and allied products. Call us in Dallas, TX at (972) 708-0000 or call toll free 1-800 Cummins
Location
Certified by Cummins Sales and Service • Mar 01, 2026
Cummins Sales and Service
4855 Mountain Creek Parkway, Dallas, TX
75236, United States
Hours
Certified by Cummins Sales and Service • Mar 01, 2026
Reviews
3.9
177 reviews
5 stars
109
4 stars
18
3 stars
6
2 stars
7
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Ross, Mike, and David for their exceptional service.
Service Efficiency
While some reviews noted quick and efficient service, others reported long wait times and issues with communication, particularly in the parts department.
Mixed Experiences
Feedback varied significantly, with some customers expressing gratitude for the assistance received, while others reported dissatisfaction with service delays and poor communication.
Expertise
Several reviews commended the technical knowledge of the staff, particularly in diagnosing and resolving generator issues.
Communication Issues
Numerous customers experienced frustration with the automated phone system and lack of timely responses from the parts department.
- SHSherrill HustlerJan 21, 20265.0FABULOUS EXPERIENCE!! Called this morning to see if they could do a Preventive Maintenance (P.M.) on my Onan QD8000 generator. "Yes, come right in." Everyone here was exceptionally friendly with great customer service, and great pricing. The level of EXPERT SERVICE exceeded my expectations. I'll be making this my go-to Cummins/Onan service stop whenever I'm in Texas. THANK YOU SO MUCH!!
- ATadam tuckerDec 29, 20255.0We are a Cummins generator dealer so we have worked with these guys for years. They always take good care of us.
- JFJ. FrancisDec 17, 20251.0Awful customer service. They use AI and don't help. Asked to talk to a human and told to fill out a form online. Horrible customer service from Cummins do not recommend.
- BDBrian DNov 12, 20251.0I contacted Cummins after my new standby generator failed to start after 0.5 hours of run time. I live 2 hours away, they said I would have to pay $3,700 upfront and be refunded if it was a warranty problem. I understand having to pay upfront, that's not the issue, it's the fact that over $2,000 dollars of that was travel. So $500 an hour, I didn't realize they were sending an attorney to repair it.
- HLHilario LeonMar 9, 20205.0I do delivery’s stop looking for company who deliver
Frequently Asked Questions About Cummins Sales and Service
What services does Cummins Sales and Service in Dallas provide?
Cummins Sales and Service in Dallas offers expert service and repair on Heavy, Medium, and Light Duty Diesel and Natural Gas engines and powertrains, including field and shop service of Cummins Onan Power Generation equipment.
Where is Cummins Sales and Service located?
It is located at 4855 Mountain Creek Parkway, Dallas, TX 75236, USA.
What are the business hours of Cummins Sales and Service in Dallas?
The service center is open Monday through Friday from 7:00 AM to 6:00 PM, and closed on Saturdays and Sundays.
How can I contact Cummins Sales and Service in Dallas?
You can call them locally at (972) 708-0000 or toll-free at 1-800-Cummins.
Does Cummins Sales and Service offer genuine parts?
Yes, they maintain a large inventory of Cummins Genuine parts and allied products.
Where can I find more information about Cummins Sales and Service?
More information is available on their website at https://www.cummins.com/sales-and-service.
Are there any gas stations nearby for fueling while visiting Cummins Sales and Service?
Yes, the ONE9 Dealer and Exxon & Mobil Stations are nearby gas stations where customers can refuel their vehicles.
Where can I grab a quick meal near Cummins Sales and Service?
You can visit Sonic Drive-In for fast food or Texas Best Smokehouse for barbecue, both located close to the service center.
Are there any educational or professional services near Cummins Sales and Service?
Yes, the Republic Services Technical Institute and Exact Staff Dallas offering vocational training and professional services are located nearby.
What other related business or facilities are near Cummins Sales and Service that might be useful?
Nearby facilities include the Cummins Regional Distribution Center Dallas and McLane Company, Inc., which offer storage and distribution services that could be useful for commercial customers.
Brand Certified Facts from Cummins Sales and Service
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Certified March 01, 2026Yext Knowledge Graph
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