Clay Cooley Volkswagen of Park Cities

Reviews

• RH

  Richard Hayler

  6 days ago
  1.0
  Wasted Time Due to Changing Terms Spent over three hours negotiating an out-the-door price that included dealership financing, contingent on them meeting or beating the rate we already had. They assured us they could — they couldn’t. When we chose to proceed with our own financing, we were told the agreed price was conditional on using theirs, and that outside financing isn’t accepted at month’s end. That condition was never disclosed upfront. Disappointing and a poor use of everyone’s time.
• AC

  A C

  Feb 10, 2026
  5.0
  I came in last Saturday not expecting anything but when Jack greeted me and my girl hello and the rest was history. Just want to say WOW and OMG those guys really help me from the beginning to end especially Jack, James, Chase absolute went way above and beyond throughout the process work within my budget and they knew exactly how to make a customer happy and they made it happen. So if anyone looking to buy vw I absolutely recommend this location and ask for Jack he'll work with you all the way and not give up.
• LL

  Lauren

  Feb 7, 2026
  5.0
  I ,jhad an exceptional experience with Asif, the service advisor at Clay Cooley VW. From the moment I arrived, he impressed me with his extensive knowledge and professionalism. Asif kept me informed throughout the entire diagnostic process, ensuring that I understood what was happening with my car. His communication skills were top-notch, which made the experience stress-free. I can confidently say that this was the best customer service I've experienced in a long time. Asif is undoubtedly a valuable asset to the dealership, and I highly recommend seeking him out for any service needs!
• YW

  Yvonne W

  Feb 6, 2026
  1.0
  My experience with this dealership has been disappointing. I went ahead with purchasing my SUV because I was assured the issues I pointed out would be fixed. It has now been three weeks, and despite multiple calls, texts, and even stopping by in person, I keep hearing “next week” with no real update on the needed part or timeline. I was also uncomfortable being told the dealership wouldn’t make money on my deal because I used a pre-approved credit union check , that should not impact customer service or honoring repair commitments. At this point, I simply want the promised repairs completed so I can move forward and be done with this situation. I hope the dealership follows through soon.
• AM

  Arturo Maluy

  Jan 23, 2026
  1.0
  I test drove a car here last month, and the salesman, Gabriel, asked if we could talk numbers. I told him I was leaving but that he could email me the estimate. He agreed, but never sent anything. When I followed up, the response I got was basically, “the good deal happens when you are here in person, so please stay.” That was already a red flag. I said, “Okay, what can you do then?” and instead of giving me a straight answer, a second guy from finance came out and asked me to give him a number. I already knew the car was listed for $34,450 on Cars.com, and the price on the car at the dealership showed $35,000. So I made a reasonable offer: $30,000 plus TTL, and I said I would buy it right then. Instead of negotiating professionally, the “big guy” from finance loudly said, “Oh, that’s crazy,” basically calling me crazy in front of other customers. Completely unprofessional. Days later, Gabriel called again acting like the nice guy, asking if I still wanted the car. I told him it depended, and then he never got back to me. A few days after that, I saw the same car listed for $32,000 on Cars.com and even on their own website. So I did the credit prequalification, got approved, and sent the approval to Gabriel. Then he asked me to fill out their credit application. I asked why — was it because they wanted to make money on the loan too? I told him I’d do it only if they could beat the interest rate I already had. He said yes, so I applied… and again, no response. No follow‑up. Nothing. Days went by. I applied with PenFed and was literally about to sign the loan. But I decided to stop by the dealership one last time to see if the car was still available. That’s when another big guy from finance, Adam Ramirez, came out. I explained that I had my own loan and was ready to buy. He went to “check,” came back, and suddenly the car was “sold.” Yet the car was — and still is — showing as available on their website and on Cars.com. . At this point it’s obvious: this dealership has too many games, tricks, and tactics. They hate when a customer actually knows how to negotiate, knows their credit score, and understands the process. They’d rather push away an informed buyer and wait for a first‑time customer who doesn’t know any better, so they can mark things up, lie straight to their face, and stick them with the highest interest rate possible. I don’t know who will read this or if the owners even care, but this is the kind of behavior that destroys trust. And based on my experience, it’s exactly what’s happening at this dealership.