Clay Cooley Volkswagen of Park Cities

Reviews

• JN

  John N

  Nov 17, 2025
  1.0
  Buyer beware - shady business practices I purchased a Bronco 3 weeks ago at Clay Cooley Ford. This is just a warning in case all of the Clay Cooley dealerships have the same practices. I went in asking for the advertised price. I was told the only way to get the advertised price with to purchase their Family Guarantee which was simple a claw back of the discount shown in their advertisement. Shady business tactic at best. Next, the finance team messed up my finance paperwork for my trade in and they are holding on to nearly $5,000 of my money. It's been 3 weeks and counting. This is the absolute worst purchasing experience that I have had.
• DD

  Danny Denzoppa

  Nov 17, 2025
  1.0
  This company is fraud. The finance duped me into buying full maintainance plan and the guy working there Avery wrote himself that tire rotate and balance is covered whereas at the time of claim I learned only rotate is covered plus oil change that is already covered under the other plan. So he sold me this plan for $1000 with actual coverage of <$150 with misinformation. Please see picture with his own handwriting. Can’t have any better proof than this.
• LV

  Lane vrba

  Nov 12, 2025
  2.0
  Honest review from current customer in an ID.4. Multiple sales people quoted me numbers for a new Tiguan lease, getting out of my current one. They quoted me prices that were a pretty good deal until they went back on their deal to absorb my overage miles and up the monthly by $100 and add a $1000 down payment. Donnie is the leasing agent who I wasted an hour on the phone with, I also wasted 3 hours at the dealership under the premise that VW could and would do this deal. I feel like Maria, the initial sales agent was kind and wanted to do her best, and Adam, a manager seemed to be genuine as well. It’s the GM (Justin Villa?) who went completely against what his staff was working on with me to lose a customer permanently from park cities and potentially from VW as a whole. My experience up to this moment with VW was great - now in communication with other VW dealerships who hopefully do what they say they can/are going to do.
• DV

  D Kay Valentine

  Nov 5, 2025
  1.0
  BEWARE! Check all the one star reviews and you will see a pattern. Very high pressure sales tactics. We were left in the small room and realized the phone mic was on--they were actually listening to us. After sitting there forever we decided to go and had trouble getting them to give us our car key. That's when they finally decided to give us a special deal (still not the one we'd asked for)--but we were already too annoyed by the shady tactics that we just wanted to leave. Also, not a fan of them vaping and cursing in the little glass finance box. They also told me my insurance would probably go down, not up--which even I know was a lie. Now I'm getting emails congratulating me on my purchase and asking for my insurance info.
• BP

  Bella Poscente

  Oct 27, 2025
  1.0
  I’m really disappointed with my experience at Clay Cooley Volkswagen of Park Cities. I came in for a simple blinker light change and ended up with a broken key, though to their credit, they did replace it for me. That’s why they had to keep my car for several days. When I returned after the long weekend to pick it up, I was shocked to find my cloth seat soaked and water pooled on the floorboards in both the front and back. The car smelled like mildew, as if a window had been left open during the rainstorm while it was in their care. No one on the team could explain how it happened, which was frustrating and disappointing. They did offer a discount for the inconvenience, which I appreciated, but the condition of my car when I picked it up was unacceptable. They tried to clean it, and I’m hoping the smell fades, but the damage was already done. Overall, very disappointed in this dealership. I won’t be coming back — and this experience has me seriously reconsidering whether I even want to stay with Volkswagen at all.

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