Business Details
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Our team at Clay Cooley Volkswagen of Park Cities welcomes you to our premier dealership, conveniently located in the heart of Dallas on Lemmon Avenue. We believe everyone deserves not only a vehicle that is safe, appealing, and affordable, but also an incredible, stress free buying experience. That’s why car buyers across Dallas, Cedar Hill, Grapevine, Carrollton, and other surrounding areas will find an expansive variety of new and used cars, trucks, and SUVs.
We back our sales with assurance, offering you the Clay Cooley Family Guarantee on all new Volkswagen and used vehicle sales. We also extend our concern for our Dallas area customers and their cars by offering stellar maintenance and repairs in our service center, where we have highly experienced and trained service technicians to take care of all your auto needs.
With multiple finance options and a professional financing team, Clay Cooley Volkswagen of Park Cities can help you find the right car, the right deal, and a financing program that meets your unique individual needs. You can get pre-approved with our online application to speed up the process, or you can call us with any questions you may have. Let Clay Cooley Volkswagen of Park Cities be your new Volkswagen and used car destination in Dallas.
Location
Clay Cooley Volkswagen of Park Cities
5555 Lemmon Ave, Dallas, TX
75209, United States
Hours
Reviews
4.3
2,793 reviews
5 stars
2,214
4 stars
102
3 stars
62
2 stars
68
1 star
347
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised individual staff members for their attentiveness and professionalism, while others reported poor communication and unresponsiveness.
Sales Experience
Numerous complaints about high-pressure sales tactics and lack of transparency during the car buying process, leading to frustration and distrust among customers.
Service Quality
The service department received positive feedback for responsiveness and quality of work, with specific staff members highlighted for their exceptional service.
Post-Sale Support
Significant issues reported regarding post-sale support, including delays in paperwork and lack of follow-up on customer concerns.
- KMKimberly Mata1 day ago5.0Had a lovely experience at Park Citi’s Volkswagen last week. Nick in sales was very helpful and his manager Ram was very sweet! I thought buying a car was stressful but overall the experience was very chill and smooth!
- KMKoehler Martin3 days ago5.0I had the best experience today! Marvin was outstanding, Ram made it happen and Chase sealed the deal. We even had fun! It was such a great experience and we can’t wait to continue to buy cars from them. Dream team!
- CSCassie Sandor3 days ago5.0A great experience with Jose and Marvin. They were friendly, knowledgable and professional and made the experience of purchasing our new Tiguan seamless and enjoyable.. Thanks as well to Ram for working out a great deal !
- PBPreeya BrookinsDec 15, 20251.0Horrible Customer Service! Scheduled an appointment, drove over an hour to get to the location, confirmed the appointment letting them know I was there, no one helped, or showed any concern. Turns out, vehicle was sold and I was NOT notified! Professional Customer service plays a very Important role when helping people. I had to call , text and email THEM (which is rare In car sales)to get Information. When I first showed interest in vehicle, I was called, texted, emailed etc.. (almost annoying) but when the vehicle was sold, Nothing was said. Clay Cooley should be more selective on who they hire, some sales people are giving YOU a bad name.
- MMMaircaidez McGillDec 10, 20251.0This experience has genuinely broken my trust and left me feeling completely taken advantage of. I walked into this dealership believing what they told me — that they would take my car, use the equity toward my new payment, and handle everything the right way. I trusted them. I believed them. And that trust was betrayed. Months later, out of nowhere, I got calls from both the dealership and the bank saying my old car was still sitting on their lot with no title and no payoff. Hearing that was shocking. When I tried to explain what I had been told during the sale, the man on the phone acted like none of it was true. That moment made my stomach drop. I knew something was terribly wrong. From there, all I wanted was honesty — either pay off my car like they promised or simply give me my car back. Instead, I was ignored, brushed off, and given endless excuses. I reached out over and over, hoping someone would do the right thing, but I was met with silence and confusion. They left me with absolutely no resolution. My car was never paid off. My car was never returned. And I was left to clean up the emotional and financial mess they created. This was more than just a business mistake — it was a deeply hurtful experience that impacted my peace, my finances, and my trust in people. I’m sharing this because no one deserves to feel helpless the way I did. Please be careful before doing business here. What happened to me should never happen to anyone else.
Frequently Asked Questions About Clay Cooley Volkswagen of Park Cities
Where is Clay Cooley Volkswagen of Park Cities located?
Clay Cooley Volkswagen of Park Cities is located at 5555 Lemmon Ave, Dallas, TX 75209.
What types of vehicles does Clay Cooley Volkswagen of Park Cities offer?
They offer a wide variety of new and used cars, trucks, and SUVs, including Volkswagen models.
What are the dealership's hours of operation?
Clay Cooley Volkswagen of Park Cities is open Monday through Saturday from 9:00 AM to 8:00 PM and closed on Sundays.
Does Clay Cooley Volkswagen of Park Cities provide vehicle maintenance and repair services?
Yes, they have a service center with experienced technicians for vehicle maintenance and repairs.
How can I get financing assistance at this dealership?
The dealership offers multiple finance options and a professional financing team to help you find the right financing program. You can also get pre-approved online to speed up the process.
What is the contact email and phone number for Clay Cooley Volkswagen of Park Cities?
You can reach them by email at vwpc@comeseeclay.com or by phone at +1 469-240-6240.
Are there any nearby dining options close to Clay Cooley Volkswagen of Park Cities?
Yes, nearby dining options include Aloha Hawaiian Barbecue, Whataburger, Jersey Mike's, Little Caesars Pizza, and The Halal Guys for a variety of cuisines after your visit.
What hair and beauty services are near Clay Cooley Volkswagen of Park Cities?
Nearby you can find Great Clips and Woody's Grooming Lounge for haircuts and beauty services.
Is there convenient public transportation or storage services nearby?
While specific transit stations aren't listed, nearby amenities include Extra Space Storage for self-storage needs, which can be helpful for locals.
What should customers know about the dealership's service area?
Clay Cooley Volkswagen of Park Cities serves Dallas and many surrounding areas including Highland Park, University Park, Irving, Plano, Arlington, and more, making it accessible for a wide regional customer base.