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Brakes Plus

4.7
(1918 reviews)

Business Details

6161 Alexis Dr, Dallas, TX
75254, United States
(972) 716-0696
https://www.brakesplus.com

About

Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Dallas today.

Location

Brakes Plus
6161 Alexis Dr, Dallas, TX
75254, United States

Hours

Reviews

4.7
1,918 reviews
5 stars
1,665
4 stars
96
3 stars
22
2 stars
24
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, professional, and helpful, with specific mentions of individuals like David and Taz for their exceptional service.

Efficiency

Many reviews highlighted the quick and efficient service, with several customers noting that their repairs were completed in a timely manner.

Trustworthiness

Several customers expressed appreciation for the honesty and transparency in service, feeling that they were not pressured into unnecessary repairs.

Overall Experience

The majority of customers reported positive experiences, often mentioning a welcoming atmosphere and a willingness to return for future services.
  • AH
    Antoine Harris
    1 day ago
    5.0
    I took my car into Brakes Plus because I was concerned about a squeaking sound coming from my wheels. The team here was fantastic—they did an inspection and were incredibly transparent with me. They showed me that my pads are still at 80-90% and the rotors are in great shape, so there was no need for a costly replacement. And they did it all for free. It’s refreshing to find a shop that prioritizes honesty over making a quick buck. They explained that while the squeak is annoying, it isn't a safety issue right now, and they told me to bring it back if the noise gets worse. I really appreciate the peace of mind and the professional service. I’ll definitely be coming back here for future maintenance!
  • OZ
    Omair Zafar
    3 days ago
    5.0
    I went in for an oil change and they gave me an honest inspection and stated I needed brake fluid and helped me with a discount!!! Amazing service and honest customer service!! Super great and highly recommend this location!!!!
  • JC
    jacarri culberson
    5 days ago
    5.0
    Tazz did an excellent job on my car. The service was outstanding from start to finish. I truly appreciate the professionalism, efficiency, and attention to detail. I will definitely be returning and highly recommend their work to anyone looking for quality service!
  • MM
    Marisa McBreen
    Feb 13, 2026
    5.0
    This location, the entire staff, the manager, Sir, how can I ever thank you for what happened today?! The relief, feeling I'm safe to drive my car, being able to pay for it and have it done so soon, has changed my life. Thank you, manager Sir , you saved me, you saved my daughter and I wont ever forget you. Update: it was Bri at the desk whom I spoke with. It was Henry who worked on my car, and for Henry, sir, your honesty about my car and all that is wrong, and that yall let me take pics and explained how it got like this, I wont go anywhere else. You guys are absolutely amazing and I'm so grateful, thank you🙏💜
  • BR
    Bianca Rogers
    Feb 4, 2026
    5.0
    I had a really great experience at Brakes Plus thanks to Taz and the GM, David. Taz was kind, respectful, and honest from the start. He treated me like I was his daughter, and that made a big difference because car issues can feel overwhelming, especially when you’re not expecting a major expense. What could’ve been a huge bill turned into something more manageable. It wasn’t cheap, but it also wasn’t nearly as bad as it could have been, and they definitely saved me money. They were quick, efficient, and very transparent about everything. David, the GM, was phenomenal. You can tell he genuinely cares, and honestly, that’s all I can ask for. Good customer service goes a long way, and they delivered on both the service and the experience. I’m really glad I didn’t leave to get a second opinion because they were the right fit. I’ll definitely be coming back here in the future because of how well I was treated.

Brand Certified Facts from Brakes Plus

Brakes Plus partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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