Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Ross Ave in Dallas, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Dallas, TX or call us at (214) 827-8994.
Many customers praised the helpfulness and friendliness of staff, particularly mentioning employees like Grover, Paula, and Manny for going above and beyond.
Product Knowledge
Several reviews highlighted the staff's knowledge about products and their ability to assist customers in finding the right parts for their vehicles.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about poor service from management and issues with incorrect parts or returns.
Store Environment
Customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.
Inconsistent Service
Some customers reported inconsistent service levels, with experiences varying significantly depending on the staff member assisting them.
BK
Brandon Kregel
Jan 6, 2026
5.0
Highly recommend this place because of Carols M and most definitely Paula W deserves a promotion. They will do their best to go above and beyond for you when you are in a bind. They understand the customer and were even willing to drive a mile down the road to get antifreeze from another auto zone. Engine was smoking we could not move the car. They went above and beyond to solve the problem and because of them and this experience I am sure to always come back to this place.
JC
Jonathan Cook
Dec 29, 2025
5.0
Paula and her crew came very clutch on my end with helping me!
BW
Bruce Wildest
Dec 3, 2025
1.0
I’ve been shopping autozone for almost three decades. Worst experience at this location.
The clerk looked up my vehicle, physically handed me the headlight bulb, asked my phone number, confirmed my name, asked if I needed a receipt. Pretty typical or so I would’ve thought…
I opted for no receipt because why should I need one? Isn’t this why she asked my phone number?
Well, the clerk sold me the incorrect bulb… no big deal. Not convenient, but whatever. People make mistakes.
Brought the (unopened box) and my existing bad bulb back to the same location less than 18 hours later. Manager on duty was everything but helpful and acted like this was my fault and tried refusing an exchange because I opted for no paper receipt.
I’ve a pretty good grasp on how retail systems operate so only after he realized I wasn’t leaving without an exchange or refund magically he scans the package I purchased yesterday and in two seconds there’s my receipt with my name on his computer screen. As if his ego was hurt or something he then has to make a point of saying he won’t be giving me any exchanges again unless I have my paper receipt.
1.) That’s on you sir, train your cashier to hand customers receipts and not ask if they would like one.
2.) This entire exchange wouldn’t have happened if they gave me the correct part. Hell, my vehicle info is stored in the system.
* the cashier/desk person I was working with before the manager became involved was everything I expect from Autozone. Helpful, understanding, friendly attitude.
FR
frank rodriguez
Dec 1, 2025
5.0
Had my front light go out, really didn't knw how to find the right bulb i needed, luckily ((Michael garcia ) was there, Exellent customer service, checked on the computer and found and even compared prices and explained wht was best for me. He even showed me were the bulbs were in the store. Thanks for making my car experience repair a easy to do.....
KH
Katelyn Hoang
Nov 17, 2025
5.0
This place was great!!! The staff was so helpful in assisting me in all my needs!! Huge shout out to Johnathan for going above and beyond in helping me pick out the right replacement for my car and helping me install it! Would highly recommend this location.
Frequently Asked Questions About AutoZone Auto Parts
What are the weekly opening hours for AutoZone Auto Parts at 4920 Ross Ave in Dallas?
AutoZone Auto Parts at 4920 Ross Ave, Dallas is open Monday through Saturday from 7:30 AM to 10:00 PM, and on Sunday from 8:00 AM to 10:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services for your convenience.
What types of products can I find at AutoZone Auto Parts in Dallas?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at AutoZone Auto Parts in Dallas.
Which automotive brands are available at the AutoZone Auto Parts store on Ross Ave?
The store carries brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Is there an option for curbside pickup at AutoZone Ross Ave?
Yes, curbside pickup is available at the AutoZone Ross Ave location.
How can I contact AutoZone Auto Parts at the Dallas Ross Ave location?
You can contact AutoZone Auto Parts by phone at (214) 827-8994 or via email at customer.service@autozone.com.
Are there any nearby automotive repair shops close to AutoZone Auto Parts on Ross Ave?
Yes, nearby automotive repair options include Rico Enrique's Auto Diagnostic & Repair and P V Auto Services, which you may visit for repairs after purchasing parts.
What nearby key and locksmith services are available around AutoZone at 4920 Ross Ave?
Nearby locksmith services include KeyMe Locksmiths and JIK Auto Keys, helpful for customers needing key or lock assistance while shopping at AutoZone.
Can I find convenient amenities near AutoZone Auto Parts for a quick stop?
Yes, nearby convenient stops include the 7-Eleven convenience store and gas station, ideal for quick errands after visiting AutoZone.
Are there dining options close to AutoZone on Ross Ave in Dallas?
Yes, there are several nearby restaurants such as Bad Chicken, Brunchaholics, Back Home Barbecue, and Chupacabra's where you can enjoy a meal before or after your AutoZone visit.