AutoZone Auto Parts

4.2
813 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Ross Ave in Dallas, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Dallas, TX or call us at (214) 827-8994.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
4920 Ross Ave, Dallas, TX
75206, United States

Hours

Reviews

4.2
813 reviews
5 stars
523
4 stars
122
3 stars
79
2 stars
22
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly mentioning employees like Grover, Paula, and Manny for going above and beyond.

Product Knowledge

Several reviews highlighted the staff's knowledge about products and their ability to assist customers in finding the right parts for their vehicles.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about poor service from management and issues with incorrect parts or returns.

Store Environment

Customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.

Inconsistent Service

Some customers reported inconsistent service levels, with experiences varying significantly depending on the staff member assisting them.
  • BK
    Brandon Kregel
    Jan 6, 2026
    5.0
    Highly recommend this place because of Carols M and most definitely Paula W deserves a promotion. They will do their best to go above and beyond for you when you are in a bind. They understand the customer and were even willing to drive a mile down the road to get antifreeze from another auto zone. Engine was smoking we could not move the car. They went above and beyond to solve the problem and because of them and this experience I am sure to always come back to this place.
  • JC
    Jonathan Cook
    Dec 29, 2025
    5.0
    Paula and her crew came very clutch on my end with helping me!
  • BW
    Bruce Wildest
    Dec 3, 2025
    1.0
    I’ve been shopping autozone for almost three decades. Worst experience at this location. The clerk looked up my vehicle, physically handed me the headlight bulb, asked my phone number, confirmed my name, asked if I needed a receipt. Pretty typical or so I would’ve thought… I opted for no receipt because why should I need one? Isn’t this why she asked my phone number? Well, the clerk sold me the incorrect bulb… no big deal. Not convenient, but whatever. People make mistakes. Brought the (unopened box) and my existing bad bulb back to the same location less than 18 hours later. Manager on duty was everything but helpful and acted like this was my fault and tried refusing an exchange because I opted for no paper receipt. I’ve a pretty good grasp on how retail systems operate so only after he realized I wasn’t leaving without an exchange or refund magically he scans the package I purchased yesterday and in two seconds there’s my receipt with my name on his computer screen. As if his ego was hurt or something he then has to make a point of saying he won’t be giving me any exchanges again unless I have my paper receipt. 1.) That’s on you sir, train your cashier to hand customers receipts and not ask if they would like one. 2.) This entire exchange wouldn’t have happened if they gave me the correct part. Hell, my vehicle info is stored in the system. * the cashier/desk person I was working with before the manager became involved was everything I expect from Autozone. Helpful, understanding, friendly attitude.
  • FR
    frank rodriguez
    Dec 1, 2025
    5.0
    Had my front light go out, really didn't knw how to find the right bulb i needed, luckily ((Michael garcia ) was there, Exellent customer service, checked on the computer and found and even compared prices and explained wht was best for me. He even showed me were the bulbs were in the store. Thanks for making my car experience repair a easy to do.....
  • KH
    Katelyn Hoang
    Nov 17, 2025
    5.0
    This place was great!!! The staff was so helpful in assisting me in all my needs!! Huge shout out to Johnathan for going above and beyond in helping me pick out the right replacement for my car and helping me install it! Would highly recommend this location.

Frequently Asked Questions About AutoZone Auto Parts

What are the weekly opening hours for AutoZone Auto Parts at 4920 Ross Ave in Dallas?

AutoZone Auto Parts at 4920 Ross Ave, Dallas is open Monday through Saturday from 7:30 AM to 10:00 PM, and on Sunday from 8:00 AM to 10:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services for your convenience.