Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone S. Lancaster in Dallas, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Dallas, TX or call us at (214) 371-5363.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
507 reviews
5 stars
296
4 stars
98
3 stars
47
2 stars
16
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff members, particularly highlighting individuals like Hilda, Andrew, and Timothy for their attentiveness and willingness to help.
Staff Knowledge
Customers frequently noted the staff's knowledge and expertise, particularly in assisting with vehicle-related inquiries and finding the right parts.
Mixed Experiences
While many reviews were positive, there were also reports of poor service and unprofessional behavior from some employees, indicating inconsistency in customer experiences.
Store Management
The new management received positive feedback for improving the store's service quality, with several customers expressing appreciation for the leadership of managers like Hilda and Timothy.
- TJTee JohnsDec 28, 20255.0My engine light came on while on my way to church. Went to a competitor and their OBD reader was not working. They sent me to Autozone, I'm glad they did. Walking into a business you can pick up on the level of customer service immediately sometimes. My eyebrows went up, I was intrigued. I listened how a CSR was conversing with a customer. As she and another CSR worked thru a rush, they made every customer feel important. Andrew helped me with my concerns, looked up the part I needed until I was completely helped and did not dismiss me like a woman as some other parts stores including Autozone has. Everyone was greeted as they entered the store. The phone was answered and not just left ringing continuously. Everyone was given courteous service, I even watched as Toya took extra time with a gentleman, both struggled with each other's language, but she did not stop that from taking time with him and making him feel he was important. Kris-Toya was finishing up with him as I was leaving and I felt the need to tell her how the customer service level was above par, how I could feel it as I came in the store. I later called to obtain their names to find out that she was the manager. WOW. It explains a lot. Workers are example of leadership. Old school customer service.
- ODOmar DDec 23, 20255.0Andrew L has the best customer service 👍
- JAJose AguillonDec 23, 20255.0Andrew best manager 👍👍
- RMRocio MadridDec 19, 20255.0Irvin hernandez is an outstanding employee, he truly knows what he is talking about. He saved me a lot of money and time! Thank you for giving such great customer service. He is very respectful and honest. He took his time in helping me find the right and cheaper solution. Autozone is lucky to have him! I definitely recommend anytime someone goes in! Definitely recommend a raise for that gentleman. 🙌
- TBTonette BogardDec 11, 20255.0I just spoke with an Erwin Hernandez and I was given some Phenomenal customer service, Phenomenal information and phenomenal energy, and I simply was calling as a single woman desperately needing some clarity about a situation with my vehicle and Mr. Hernandez over the phone, took the time and patience to hear me out and give me several solutions. He answered the phone with the voice that sounded like he was ready and willing to assist! that is a great employee and should be acknowledged for his service, time ,dedication and attention that he puts into the community of customers AWESOME JOB MR.Hernandez from customer Toni B
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Dallas?
AutoZone Auto Parts in Dallas is open from 7:30 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, they offer in-store pickup, same day delivery, and curbside pickup services.
What types of auto parts and brands can I find at AutoZone Auto Parts?
You can find auto parts including brake pads, car batteries, car accessories, and aftermarket parts from brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Dallas?
You can call them at (214) 371-5363 or email customer.service@autozone.com for inquiries.
Where is AutoZone Auto Parts located in Dallas?
AutoZone Auto Parts is located at 2725 S Lancaster, Dallas, TX, 75216, USA.
Does AutoZone Auto Parts have a website where I can shop online?
Yes, you can shop online or get more information at https://www.autozone.com/locations/tx/dallas/2725-s-lancaster.html.
Which nearby businesses might be convenient to visit along with AutoZone Auto Parts?
Nearby places include Crest Resale and Thrift for thrift shopping, DFW Crown Dental for dental services, and Fred Loya Insurance for insurance needs, making it convenient to run multiple errands.
Are there local dining options near AutoZone Auto Parts in Dallas?
Yes, nearby restaurants include Champs Chicken for fast food, Taqueria Taxco for Tex-Mex cuisine, and Smokin Bones BBQ & Soul Food for barbecue, ideal for grabbing a meal before or after your visit.
What automotive repair and related services are available near AutoZone Auto Parts?
Nearby automotive services include Williams Enterprises II and Arreola's Body Shop for automotive repair and body work, which could be helpful if you need professional auto assistance.
Does AutoZone Auto Parts support customers with any special shopping options?
Yes, they provide in-store shopping, curbside pickup, same day delivery, and do not require cash only payments, offering flexibility for customers.